Video: How to Get the Best Photos from Your SPYPOINT Camera| SPYPOINT
Here are reasons that could be causing your camera to take photos of nothing (false triggers):
There is dust, debris, or something else on the Fresnel Lens (motion detector).
The camera`s motion detector is triggered by differences in temperatures moving in the detection zone. Therefore, the following could all cause differences between the surrounding temperature and the element causing the trigger:
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Sun rays moving on the ground.
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The sun is reflecting off surfaces or objects (grass, branches, leaves, windows, car, etc.).
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Branches or grass moving with the wind if they have been heated by the sun (or if the temperature is warm).
Best practice for resolving false triggers:
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Ensure the camera is installed correctly. We recommend mounting the camera 30 ft away from the trigger point and 3-4 ft off the ground.
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If the problem persists, test the camera in front of a wall. If the false triggers stop, this means that the issue was probably caused by the installation. If the false triggers continue, we recommend doing a firmware update.
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If the issue persists after completing a firmware update, contact our customer support team for further assistance.
