Welcome to Spypoint Support
Search or select a product or category for helpful articles and videos.
Getting Started
Understanding my Device
What is cellular transmission?
Status Lights.
How the Detection System Works.
What is Trigger Speed?
How Batteries Work.
SD and MicroSD Cards.
How to correctly install my SIM card(s).
Integrated Solar Panels.
How Images and Videos are Saved.
Must-Do Items Before Activating Your Device
SD and MicroSD Cards.
Video: How to format my SD card.
Video: How to choose the correct batteries for your camera
How to Properly Test Your Device.
Best Practices
Video: LINK-MICRO preactivation checklist
Activating my Device
General Operation
Video: How to activate your LINK-MICRO trail camera
Video: How to activate your LINK-S trail camera
Video: How to activate your LINK-EVO trail camera
Video: How to activate your LINK-DARK trail camera
Before Going in the Field
Before Installing Your Device in the Field
How to Properly Test Your Device.
Best Practices
Find Solutions and Answers
Troubleshooting my Device
My LINK-EVO/LINK-W/LINK-CT is not transmitting
Activation
General Operation
Video :Why is my Newly Activated SPYPOINT Camera Not Sending Photos?
Video: LINK-MICRO preactivation checklist
Video: How to activate your LINK-MICRO trail camera
Video: How to activate your LINK-DARK trail camera
Video: How to activate your LINK-EVO trail camera
Video: How to activate your LINK-S trail camera
Installation
Best Practices
Video: CELL-LINK Installation
Firmware Updates
Video: How to apply a firmware update
Cellular Connectivity, Photo Transmission and Signal
Video :Why is my Newly Activated SPYPOINT Camera Not Sending Photos?
VIDEO: Why is my Previously Working SPYPOINT Camera Not Sending Photos
What Should I Do When My Camera Does Not Send Photos or a New Status.
I can't upgrade my photo transmission plan.
VIDEO: Why is my SPYPOINT Camera Not Sending Photos From the Field
My LINK-MICRO-S-LTE is not transmitting
My LINK-MICRO-LTE is not transmitting
My CELL-LINK is not transmitting
My LINK-MICRO-4G/LINK-WM is not transmitting
Your camera has no signal
What Should I Do When My Signal Is Bad at a Specific Location.
Which camera model should I buy for AT&T service that offers the best signal?
My LINK-EVO/LINK-W/LINK-CT is not transmitting
App Account, Connection and Password
My app won't let me log in, it's stuck on "Connecting"
VIDEO: How to Delete a Device from your SPYPOINT Account
I can't upgrade my photo transmission plan.
Photo Transmission (Data) Plans and Insiders Club Membership
Photo Transmission (data) Plan and Insiders Club Membership
I can't upgrade my photo transmission plan.
Hardware Damage and Warranty
Hardware Damage
Orders, Returns and Shipping info
Orders, Returns and Shipping Info
Tax and Regulatory Fees
Tax and Regulatory Fees
iOS in-app purchases removed from the mobile app
iOS in-app purchases removed from the mobile app
All About my Device
Watch Video Tutorials
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Saturday - Sunday:
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Holiday schedule:
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December 25th: Closed
December 31st: 8:30am to 5:00pm ET
January 1st: Closed
Phone Support
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