Welcome to Spypoint Support

Search or select a product or category for helpful articles and videos.

Getting Started

Understanding my Device

What is cellular transmission?

Status Lights.

How the Detection System Works.

What is Trigger Speed?

How Batteries Work.

How to correctly install my SIM card(s).

Integrated Solar Panels.

How Images and Videos are Saved.

SD and MicroSD Cards.

Video: How to choose the right carrier model and maximize signal strength

Video: How to Install a Solar Panel with your SPYPOINT Camera | SPYPOINT

Must-Do Items Before Activating Your Device

SD and MicroSD Cards.

Video: How to format my SD card.

Video: How to choose the correct batteries for your camera

Video: LINK-MICRO preactivation checklist

How to Properly Test Your Device.

Best Practices

Video: Before you activate your LINK-MICRO

Activating my Device

Before installing my device

Video: How to activate your LINK-EVO trail camera

Video: How to Activate your SPYPOINT LINK-MICRO-LTE Trail Camera

Video: How to activate your LINK-DARK trail camera

Video: How to activate your LINK-S trail camera

Video: How to activate your SPYPOINT CELL-LINK Universal Cellular Adapter

Video: How to Activate your SPYPOINT LINK-MICRO-S-LTE Trail Camera

Before Going in the Field

How to Properly Test Your Device.

Before Installing Your Device in the Field

Best Practices

Find Solutions and Answers

Activation

Before installing my device

Video :Why is my Newly Activated SPYPOINT Camera Not Sending Photos?

Video: LINK-MICRO preactivation checklist

Video: How to Activate your SPYPOINT LINK-MICRO-LTE Trail Camera

Video: How to activate your LINK-S trail camera

Video: How to activate your LINK-DARK trail camera

Video: How to activate your LINK-EVO trail camera

Video: How to activate your SPYPOINT CELL-LINK Universal Cellular Adapter

Video: How to Activate your SPYPOINT LINK-MICRO-S-LTE Trail Camera

Installation

Best Practices

Video: CELL-LINK Installation

Video: How to Install a Solar Panel with your SPYPOINT Camera | SPYPOINT

Firmware Updates

Video: How to apply a firmware update

Cellular Connectivity, Photo Transmission and Signal

Video :Why is my Newly Activated SPYPOINT Camera Not Sending Photos?

VIDEO: Why is my Previously Working SPYPOINT Camera Not Sending Photos

What Should I Do When My Camera Does Not Send Photos or a New Status.

I can't upgrade my photo transmission plan.

VIDEO: Why is my SPYPOINT Camera Not Sending Photos From the Field

Your camera has no signal

What Should I Do When My Signal Is Bad at a Specific Location.

Which camera model should I buy for AT&T service that offers the best signal?

App Account, Connection and Password

My app won't let me log in, it's stuck on "Connecting"

VIDEO: How to Delete a Device from your SPYPOINT Account

I can't upgrade my photo transmission plan.

Photo Transmission (Data) Plans and Insiders Club Membership

Photo Transmission (data) Plan and Insiders Club Membership

I can't upgrade my photo transmission plan.

Hardware Damage and Warranty

Hardware Damage

Orders, Returns and Shipping info

Orders, Returns and Shipping Info

Tax and Regulatory Fees

Tax and Regulatory Fees

iOS in-app purchases removed from the mobile app

iOS in-app purchases removed from the mobile app

Resolve an issue

How to self-troubleshoot my device?

LINK-MICRO-S-LTE self-troubleshooting

LINK-MICRO-LTE self-troubleshooting

CELL-LINK self-troubleshooting

LINK-MICRO-4G/LINK-WM self-troubleshooting

LINK-EVO/LINK-W/LINK-CT self-troubleshooting

LINK-S/LINK-DARK self-troubleshooting

All About my Device

Watch Video Tutorials

Still Need Help?

Please note that due to increased phone calls and reduced employees due to Covid precautions, waiting times are higher than normal. For a quick answer, refer to our FAQ section or chat with one of our experts. If you wish to talk to an agent, you may still call customer service.

Customer Service

USA

Toll free: 1 888 779-7646
Fax: 819 751-7000

Canada

Phone: 514 868-1811
Toll free: 1 888 779-7646
Fax: 819 751-7000

Europe

Phone: +49 (0) 36331-403333
Fax: +49 (0) 36331-505422

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Saturday - Sunday:
8:30am - 5:30pm ET

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Saturday - Sunday:
8:30am - 5:30pm ET

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USA

Toll free: 1 888 779-7646
Fax: 819 751-7000

Canada

Phone: 514 868-1811
Toll free: 1 888 779-7646
Fax: 819 751-7000

Europe

Phone: +49 (0) 36331-403333
Fax: +49 (0) 36331-505422