Welcome to Spypoint Support
Search or select a product or category for helpful articles and videos.
Getting Started
Understanding my Device
What is cellular transmission?
Status Lights.
How the Detection System Works.
What is Trigger Speed?
How Batteries Work.
How to correctly install my SIM card(s).
Integrated Solar Panels.
How Images and Videos are Saved.
SD and MicroSD Cards.
Must-Do Items Before Activating Your Device
SD and MicroSD Cards.
Video: How to format my SD card.
Video: How to choose the correct batteries for your camera
Video: LINK-MICRO preactivation checklist
How to Properly Test Your Device.
Best Practices
Activating my Device
General Operation
Video: How to activate your LINK-MICRO trail camera
Video: How to activate your LINK-S trail camera
Video: How to activate your LINK-EVO trail camera
Video: How to activate your LINK-DARK trail camera
Before Going in the Field
How to Properly Test Your Device.
Before Installing Your Device in the Field
Best Practices
Find Solutions and Answers
Troubleshooting my Device
My LINK-EVO/LINK-W/LINK-CT is not transmitting
My LINK-S/LINK-DARK is not transmitting.
Activation
General Operation
Video :Why is my Newly Activated SPYPOINT Camera Not Sending Photos?
Video: LINK-MICRO preactivation checklist
Video: How to activate your LINK-MICRO trail camera
Video: How to activate your LINK-DARK trail camera
Video: How to activate your LINK-EVO trail camera
Video: How to activate your LINK-S trail camera
Installation
Best Practices
Video: CELL-LINK Installation
Firmware Updates
Video: How to apply a firmware update
Cellular Connectivity, Photo Transmission and Signal
Video :Why is my Newly Activated SPYPOINT Camera Not Sending Photos?
VIDEO: Why is my Previously Working SPYPOINT Camera Not Sending Photos
What Should I Do When My Camera Does Not Send Photos or a New Status.
I can't upgrade my photo transmission plan.
VIDEO: Why is my SPYPOINT Camera Not Sending Photos From the Field
My LINK-MICRO-S-LTE is not transmitting
My LINK-MICRO-LTE is not transmitting
My CELL-LINK is not transmitting
My LINK-MICRO-4G/LINK-WM is not transmitting
Your camera has no signal
What Should I Do When My Signal Is Bad at a Specific Location.
Which camera model should I buy for AT&T service that offers the best signal?
My LINK-EVO/LINK-W/LINK-CT is not transmitting
My LINK-S/LINK-DARK is not transmitting.
App Account, Connection and Password
My app won't let me log in, it's stuck on "Connecting"
VIDEO: How to Delete a Device from your SPYPOINT Account
I can't upgrade my photo transmission plan.
Photo Transmission (Data) Plans and Insiders Club Membership
Photo Transmission (data) Plan and Insiders Club Membership
I can't upgrade my photo transmission plan.
Hardware Damage and Warranty
Hardware Damage
Orders, Returns and Shipping info
Orders, Returns and Shipping Info
Tax and Regulatory Fees
Tax and Regulatory Fees
iOS in-app purchases removed from the mobile app
iOS in-app purchases removed from the mobile app
All About my Device
Watch Video Tutorials
Still Need Help?
Please note that due to increased phone calls and reduced employees due to Covid precautions, waiting times are higher than normal. For a quick answer, refer to our FAQ section or chat with one of our experts. If you wish to talk to an agent, you may still call customer service.
USA
Toll free: 1 888 779-7646
Fax: 819 751-7000
Canada
Phone: 514 868-1811
Toll free: 1 888 779-7646
Fax: 819 751-7000
Europe
Phone: +49 (0) 36331-403333
Fax: +49 (0) 36331-505422
Monday - Friday:
8:30am - 8:00pm ET
Saturday - Sunday:
8:30am - 5:30pm ET
Please use the orange tab at the bottom of your browser
Monday - Friday:
8:30am - 8:00pm ET
Saturday - Sunday:
8:30am - 5:30pm ET