Welcome to Spypoint Support

Search or select a product or category for helpful articles and videos.

Getting Started

Understanding my Device

What is cellular transmission?

Status Lights.

How the Detection System Works.

What is Trigger Speed?

How Batteries Work.

How to correctly install my SIM card(s).

Integrated Solar Panels.

How Images and Videos are Saved.

SD and MicroSD Cards.

Must-Do Items Before Activating Your Device

SD and MicroSD Cards.

Video: How to format my SD card.

Video: How to choose the correct batteries for your camera

Video: LINK-MICRO preactivation checklist

How to Properly Test Your Device.

Best Practices

Activating my Device

General Operation

Video: How to activate your LINK-MICRO trail camera

Video: How to activate your LINK-S trail camera

Video: How to activate your LINK-EVO trail camera

Video: How to activate your LINK-DARK trail camera

Before Going in the Field

How to Properly Test Your Device.

Before Installing Your Device in the Field

Best Practices

Find Solutions and Answers

Troubleshooting my Device

My LINK-EVO/LINK-W/LINK-CT is not transmitting

My LINK-S/LINK-DARK is not transmitting.

Activation

General Operation

Video :Why is my Newly Activated SPYPOINT Camera Not Sending Photos?

Video: LINK-MICRO preactivation checklist

Video: How to activate your LINK-MICRO trail camera

Video: How to activate your LINK-DARK trail camera

Video: How to activate your LINK-EVO trail camera

Video: How to activate your LINK-S trail camera

Installation

Best Practices

Video: CELL-LINK Installation

Firmware Updates

Video: How to apply a firmware update

Cellular Connectivity, Photo Transmission and Signal

Video :Why is my Newly Activated SPYPOINT Camera Not Sending Photos?

VIDEO: Why is my Previously Working SPYPOINT Camera Not Sending Photos

What Should I Do When My Camera Does Not Send Photos or a New Status.

I can't upgrade my photo transmission plan.

VIDEO: Why is my SPYPOINT Camera Not Sending Photos From the Field

My LINK-MICRO-S-LTE is not transmitting

My LINK-MICRO-LTE is not transmitting

My CELL-LINK is not transmitting

My LINK-MICRO-4G/LINK-WM is not transmitting

Your camera has no signal

What Should I Do When My Signal Is Bad at a Specific Location.

Which camera model should I buy for AT&T service that offers the best signal?

My LINK-EVO/LINK-W/LINK-CT is not transmitting

My LINK-S/LINK-DARK is not transmitting.

App Account, Connection and Password

My app won't let me log in, it's stuck on "Connecting"

VIDEO: How to Delete a Device from your SPYPOINT Account

I can't upgrade my photo transmission plan.

Photo Transmission (Data) Plans and Insiders Club Membership

Photo Transmission (data) Plan and Insiders Club Membership

I can't upgrade my photo transmission plan.

Hardware Damage and Warranty

Hardware Damage

Orders, Returns and Shipping info

Orders, Returns and Shipping Info

Tax and Regulatory Fees

Tax and Regulatory Fees

iOS in-app purchases removed from the mobile app

iOS in-app purchases removed from the mobile app

All About my Device

Watch Video Tutorials

Still Need Help?

Please note that due to increased phone calls and reduced employees due to Covid precautions, waiting times are higher than normal. For a quick answer, refer to our FAQ section or chat with one of our experts. If you wish to talk to an agent, you may still call customer service.

Customer Service

USA

Toll free: 1 888 779-7646
Fax: 819 751-7000

Canada

Phone: 514 868-1811
Toll free: 1 888 779-7646
Fax: 819 751-7000

Europe

Phone: +49 (0) 36331-403333
Fax: +49 (0) 36331-505422

Monday - Friday:
8:30am - 8:00pm ET

Saturday - Sunday:
8:30am - 5:30pm ET

Chat with an expert

Please use the orange tab at the bottom of your browser

Monday - Friday:
8:30am - 8:00pm ET

Saturday - Sunday:
8:30am - 5:30pm ET

USA

Toll free: 1 888 779-7646
Fax: 819 751-7000

Canada

Phone: 514 868-1811
Toll free: 1 888 779-7646
Fax: 819 751-7000

Europe

Phone: +49 (0) 36331-403333
Fax: +49 (0) 36331-505422