Welcome to Spypoint Support
Search or select a product or category for helpful articles and videos.
Camera Activation
Getting Started
Understanding my Device
How the Detection System Works.
What is cellular transmission?
What is Trigger Speed?
How Images and Videos are Saved.
Must-Do Before Activating my Device
Before activating my device
Video: LINK-MICRO preactivation checklist
Video: How to choose the right carrier model and maximize signal strength
All about SD and microSD Cards
All About Batteries & Battery Packs
Activating my Device
How to Properly Test Your Device.
Video: How to Activate your SPYPOINT LINK-MICRO-LTE Trail Camera
Video: How to activate your LINK-DARK trail camera
Video: How to activate your LINK-EVO trail camera
Video: How to activate your LINK-S trail camera
Video: How to activate your SPYPOINT CELL-LINK Universal Cellular Adapter
Video: How to Activate your SPYPOINT LINK-MICRO-S-LTE Trail Camera
How to Activate your LINK-MICRO Series Camera or CELL-LINK Device
How To Properly Activate Your SPYPOINT Cellular Camera With A Screen
Installing my Device in the Field
How to Properly Test Your Device.
Before Installing Your Device in the Field
What to look for when installing your camera
Video: CELL-LINK Installation
Video: How to Install a Solar Panel with your SPYPOINT Camera | SPYPOINT
Video: How to Get the Best Photos from Your SPYPOINT Camera| SPYPOINT
Prepping Existing Cameras for Return to Field
Getting Ready For The Season: Reinstall My Device
Understanding the Settings in my SPYPOINT App
Video: Understand the Cellular Setup Settings in the SPYPOINT App
Video: Understanding the Advanced Settings in the SPYPOINT App
Video: Understanding the Basic Settings in the SPYPOINT Mobile App
Video: How to Use the Maps Function of the SPYPOINT App | SPYPOINT
Resolve an Issue
Many cellular device issues are resolved by completing the following troubleshooting steps:
1
Watch video
Replace all batteries
Replace all 8x AA batteries (non-rechargeable, Premium brand) or fully charge your SPYPOINT rechargeable battery pack.Watch video
2
Watch video
Long-format your SD card
Upload your photos to your computer and run a long format for your SD/MicroSD card. Uncheck the “Quick Format” under the format option.Watch video
3
Use a new SD card
Try using a new premium quality SD/MicroSD card, if the long format doesn’t resolve your issue. Must be:- Class 10
- 2 to 32 GB
- SDHC
4
Watch video
Update the firmware
Complete a firmware update if your device doesn't have the most recent firmware version. Make sure to copy the files in the ZIP and not the ZIP itself.Watch video
How to Self-Troubleshoot my Device?
LINK-MICRO-S-LTE self-troubleshooting
LINK-MICRO-LTE self-troubleshooting
CELL-LINK self-troubleshooting
LINK-MICRO-4G/LINK-WM self-troubleshooting
LINK-EVO/LINK-W/LINK-CT self-troubleshooting
LINK-S/LINK-DARK self-troubleshooting
I Have Never Received any Photos from my Cellular Device
Video: Why is my Newly Activated SPYPOINT Camera Not Sending Photos?
My cellular device has never sent any photos or communicated
My cellular device has communicated but has never sent any photos
How to verify if my cellular device is communicating
My Cellular Device Suddenly Stopped Sending Photos to my App
Video: Why is my Previously Working SPYPOINT Camera Not Sending Photos
How to verify if my cellular device is communicating
My device is in-hand: How to get my device to send photos once again
My device is NOT in-hand: How to get my device to send photos once again
I Need Help Managing or Modifying my Photo Plan(s)
Can I upgrade or downgrade my plan?
How can I purchase a photo transmission plan?
How can I cancel my photo transmission plan?
I have reached my plan limit; can I upgrade or downgrade my plan?
I am receiving emails for an unsuccessful payment and not being able to purchase any plan. What should I do?
My Cellular Device is Having Signal Issues
How to optimize signal strength?
Video: How to choose the right carrier model and maximize signal strength
My Camera is Taking Too Many Photos of Nothing
Video: How to Get the Best Photos from Your SPYPOINT Camera| SPYPOINT
Best Practices for Resolving False Triggers
I Want to Understand What my Device`s LED Light Patterns Mean
Light Patterns & Screen Codes: LINK-S / LINK DARK
Light Patterns: LINK-MICRO Series
Light Patterns: CELL-LINK
Useful Information
Firmware Updates
Video: How to apply a firmware update
Cellular Connectivity and Signal
What is cellular transmission?
Which camera model should I buy for AT&T service that offers the best signal?
Video: How to choose the right carrier model and maximize signal strength
How to correctly install my SIM card(s).
How to optimize signal strength?
3G-HSPA+ Shutdown
App Account, Connection and Password
Video: How to Delete a Device from your SPYPOINT Account
Photo Transmission (Data) Plans and Insiders Club Membership
Photo Transmission (data) Plan and Insiders Club Membership
How can I purchase a photo transmission plan?
Can I upgrade or downgrade my plan?
Hardware Damage and Warranty
SPYPOINT Limited Warranty
Orders, Returns and Shipping info
Orders, Returns and Shipping Info
Tax and Regulatory Fees
Tax and Regulatory Fees
In-App Purchases Removed from the Mobile App
In-App Purchases Removed from the Mobile App (iOS & Android)
Camera Components
Camera Components and compatibility
Integrated Solar Panels.
All About Batteries & Battery Packs
All about SD and microSD Cards
Support By Model
Watch Video Tutorials
Video: How to Install a Solar Panel with your SPYPOINT Camera | SPYPOINT
Video: Understanding the Advanced Settings in the SPYPOINT App
Video: Understanding the Basic Settings in the SPYPOINT Mobile App
Video: How to Use the Maps Function of the SPYPOINT App | SPYPOINT
Video: Understand the Cellular Setup Settings in the SPYPOINT App
Still Need Help?
Please note that due to COVID-19, wait times may be higher than normal. For a quick solution, please refer to our Support page, YouTube channel or chat with one of our experts. If you wish to talk to an agent, you may still call customer support.
Before contacting us: items to have with you
Please have the following items with you if you are reaching out to customer support to resolve an issue with your cellular device:
- Your cellular device in-hand. We understand that this can cause an inconvenience, but we have a better chance at solving the issue if you have the device with you.
- A fully charged Lithium Battery Pack or 8 equally charged non-rechargeable AA batteries (lithium or alkaline from a Premium brand).
- A long formatted SD or MicroSD card (class 10, 2 to 32 GB, SDHC), preferably new. If not new, upload your photos and complete a long format.
- A computer with internet access.
- Please make sure you have an SD/Micro SD card reader that can be inserted into your computer.
Customer service hours
- Monday:
8:30am - 9:00pm ET - Tuesday:
8:30am - 9:00pm ET - Wednesday:
8:30am - 9:00pm ET - Thursday:
8:30am - 9:00pm ET - Friday:
8:30am - 9:00pm ET - Saturday:
8:30am - 7:00pm ET - Sunday:
8:30am - 7:00pm ET
Holiday schedule:
8:30am to 5:00pm ET
December 26th : 8:30am to 6:00pm ET