Welcome to Spypoint Support

Search or select a product or category for helpful articles and videos.

Getting Started

Understanding my Device

What is cellular transmission?

Status Lights.

How the Detection System Works.

What is Trigger Speed?

How Batteries Work.

How to correctly install my SIM card(s).

Integrated Solar Panels.

How Images and Videos are Saved.

SD and MicroSD Cards.

Video: How to Install a Solar Panel with your SPYPOINT Camera | SPYPOINT

Video: How to choose the right carrier model and maximize signal strength

Must-Do Items Before Activating Your Device

SD and MicroSD Cards.

Video: How to format my SD card.

Video: How to choose the correct batteries for your camera

How to Properly Test Your Device.

Video: LINK-MICRO preactivation checklist

What to look for when installing your camera

Video: Before you activate your LINK-MICRO

Activating my Device

Before activating my device

Video: How to Activate your SPYPOINT LINK-MICRO-LTE Trail Camera

Video: How to activate your LINK-DARK trail camera

Video: How to activate your LINK-EVO trail camera

Video: How to activate your LINK-S trail camera

Video: How to activate your SPYPOINT CELL-LINK Universal Cellular Adapter

Video: How to Activate your SPYPOINT LINK-MICRO-S-LTE Trail Camera

Before Going in the Field

How to Properly Test Your Device.

Before Installing Your Device in the Field

What to look for when installing your camera

Video: CELL-LINK Installation

Video: How to Install a Solar Panel with your SPYPOINT Camera | SPYPOINT

Video: How to Get the Best Photos from Your SPYPOINT Camera| SPYPOINT

Prepping Existing Cameras for Return to Field

Getting Ready For The Season: Reinstall Your Device

Resolve an Issue

Many cellular device issues are resolved by completing the following troubleshooting steps:

Replace all batteries

Replace all 8x AA batteries (non-rechargeable, Premium brand) or fully charge your SPYPOINT rechargeable battery pack.
Watch video

Long-format your SD card

Upload your photos to your computer and run a long format for your SD/MicroSD card. Uncheck the “Quick Format” under the format option.
Watch video

Use a new SD card

Try using a new premium quality SD/MicroSD card, if the long format doesn’t resolve your issue. Must be:

Class 10
2 to 32 GB
SDHC

Update the firmware

Complete a firmware update if your device doesn't have the most recent firmware version. Make sure to copy the files in the ZIP and not the ZIP itself.
Watch video

How to self-troubleshoot my device?

LINK-MICRO-S-LTE self-troubleshooting

LINK-MICRO-LTE self-troubleshooting

CELL-LINK self-troubleshooting

LINK-MICRO-4G/LINK-WM self-troubleshooting

LINK-EVO/LINK-W/LINK-CT self-troubleshooting

LINK-S/LINK-DARK self-troubleshooting

I have never received any photos from my cellular device

My cellular device has never sent any photos or communicated

My cellular device has communicated but has never sent any photos

Video: Why is my Newly Activated SPYPOINT Camera Not Sending Photos? | SPYPOINT

How to verify if my cellular device is communicating

My cellular device suddenly stopped sending photos to my app

How to verify if my cellular device is communicating

My device is in-hand: How to get my device to send photos once again

My device is NOT in-hand: How to get my device to send photos once again

I need help managing or modifying my photo plan(s)

How can I purchase a photo transmission plan?

How can I cancel my photo transmission plan?

I have reached my plan limit; can I upgrade or downgrade my plan?

I am receiving emails for an unsuccessful payment and not being able to purchase any plan. What should I do?

My cellular device is having signal issues

Video: How to choose the right carrier model and maximize signal strength

How to optimize signal strength?

My camera is taking too many photos of nothing

Video: How to Get the Best Photos from Your SPYPOINT Camera| SPYPOINT

Best practices for resolving false triggers

Find Solutions and Answers

Firmware Updates

Video: How to apply a firmware update

Cellular Connectivity, Photo Transmission and Signal

Video :Why is my Newly Activated SPYPOINT Camera Not Sending Photos?

VIDEO: Why is my Previously Working SPYPOINT Camera Not Sending Photos

What Should I Do When My Camera Does Not Send Photos or a New Status.

I can't upgrade my photo transmission plan.

VIDEO: Why is my SPYPOINT Camera Not Sending Photos From the Field

Your camera has no signal

What Should I Do When My Signal Is Bad at a Specific Location.

Which camera model should I buy for AT&T service that offers the best signal?

Video: How to choose the right carrier model and maximize signal strength

How to correctly install my SIM card(s).

App Account, Connection and Password

My app won't let me log in, it's stuck on "Connecting"

VIDEO: How to Delete a Device from your SPYPOINT Account

I can't upgrade my photo transmission plan.

Photo Transmission (Data) Plans and Insiders Club Membership

Photo Transmission (data) Plan and Insiders Club Membership

I can't upgrade my photo transmission plan.

Hardware Damage and Warranty

Hardware Damage

Orders, Returns and Shipping info

Orders, Returns and Shipping Info

Tax and Regulatory Fees

iOS in-app purchases removed from the mobile app

All About my Device

Still Need Help?

Please note that due to COVID-19, wait times may be higher than normal. For a quick solution, please refer to our Support page, YouTube channel or chat with one of our experts. If you wish to talk to an agent, you may still call customer support.

Before contacting us: items to have with you

Please have the following items with you if you are reaching out to customer support to resolve an issue with your cellular device:

Your cellular device in-hand. We understand that this can cause an inconvenience, but we have a better chance at solving the issue if you have the device with you.
A fully charged Lithium Battery Pack or 8 equally charged non-rechargeable AA batteries (lithium or alkaline from a Premium brand).
A long formatted SD or MicroSD card (class 10, 2 to 32 GB, SDHC), preferably new. If not new, upload your photos and complete a long format.
A computer with internet access.
Please make sure you have an SD/Micro SD card reader that can be inserted into your computer.

Spypoint Live Chat

Please use the orange tab at the bottom of your browser

Customer service hours

Monday - Friday:
8:30am - 9:00pm ET

Saturday - Sunday:
8:30am - 7:00pm ET