Welcome to Spypoint Support

Search or select a product or category for helpful articles and videos.

Getting Started

Understanding my Device

Status Lights.

How the Detection System Works.

What is Trigger Speed?

How Images and Videos are Saved.

What is cellular transmission?

Must-Do Before Activating my Device

Video: LINK-MICRO preactivation checklist

Video: How to choose the right carrier model and maximize signal strength

All about SD and microSD Cards

Activating my Device

How to Properly Test Your Device.

Before activating my device

Video: How to Activate your SPYPOINT LINK-MICRO-LTE Trail Camera

Video: How to activate your LINK-DARK trail camera

Video: How to activate your LINK-EVO trail camera

Video: How to activate your LINK-S trail camera

Video: How to activate your SPYPOINT CELL-LINK Universal Cellular Adapter

Video: How to Activate your SPYPOINT LINK-MICRO-S-LTE Trail Camera

How to Activate your LINK-MICRO Series Camera or CELL-LINK Device

How To Properly Activate Your SPYPOINT Cellular Camera With A Screen

Installing my Device in the Field

How to Properly Test Your Device.

Before Installing Your Device in the Field

What to look for when installing your camera

Video: CELL-LINK Installation

Video: How to Install a Solar Panel with your SPYPOINT Camera | SPYPOINT

Video: How to Get the Best Photos from Your SPYPOINT Camera| SPYPOINT

Prepping Existing Cameras for Return to Field

Getting Ready For The Season: Reinstall Your Device

Understanding the Settings in my SPYPOINT App

Video: Understand the Cellular Setup Settings in the SPYPOINT App

Video: Understanding the Advanced Settings in the SPYPOINT App

Video: Understanding the Basic Settings in the SPYPOINT Mobile App

Resolve an Issue

Many cellular device issues are resolved by completing the following troubleshooting steps:

Replace all batteries

Replace all 8x AA batteries (non-rechargeable, Premium brand) or fully charge your SPYPOINT rechargeable battery pack.
Watch video

Long-format your SD card

Upload your photos to your computer and run a long format for your SD/MicroSD card. Uncheck the “Quick Format” under the format option.
Watch video

Use a new SD card

Try using a new premium quality SD/MicroSD card, if the long format doesn’t resolve your issue. Must be:

Class 10
2 to 32 GB
SDHC

Update the firmware

Complete a firmware update if your device doesn't have the most recent firmware version. Make sure to copy the files in the ZIP and not the ZIP itself.
Watch video

How to Self-Troubleshoot my Device?

LINK-MICRO-S-LTE self-troubleshooting

LINK-MICRO-LTE self-troubleshooting

CELL-LINK self-troubleshooting

LINK-MICRO-4G/LINK-WM self-troubleshooting

LINK-EVO/LINK-W/LINK-CT self-troubleshooting

LINK-S/LINK-DARK self-troubleshooting

I Have Never Received any Photos from my Cellular Device

Video: Why is my Newly Activated SPYPOINT Camera Not Sending Photos?

My cellular device has never sent any photos or communicated

My cellular device has communicated but has never sent any photos

How to verify if my cellular device is communicating

My Cellular Device Suddenly Stopped Sending Photos to my App

Video: Why is my Previously Working SPYPOINT Camera Not Sending Photos

How to verify if my cellular device is communicating

My device is in-hand: How to get my device to send photos once again

My device is NOT in-hand: How to get my device to send photos once again

I Need Help Managing or Modifying my Photo Plan(s)

I am receiving emails for an unsuccessful payment and not being able to purchase any plan. What should I do?

I have reached my plan limit; can I upgrade or downgrade my plan?

How can I cancel my photo transmission plan?

How can I purchase a photo transmission plan?

My Cellular Device is Having Signal Issues

How to optimize signal strength?

Video: How to choose the right carrier model and maximize signal strength

My Camera is Taking Too Many Photos of Nothing

Video: How to Get the Best Photos from Your SPYPOINT Camera| SPYPOINT

Best practices for resolving false triggers

I want to understand what my device`s LED light patterns mean

Light Patterns & Screen Codes: LINK-S / LINK DARK

Light Patterns: LINK-MICRO Series

Light Patterns: CELL-LINK

Find Solutions and Answers

Firmware Updates

Video: How to apply a firmware update

Cellular Connectivity and Signal

What is cellular transmission?

Which camera model should I buy for AT&T service that offers the best signal?

Video: How to choose the right carrier model and maximize signal strength

How to correctly install my SIM card(s).

How to optimize signal strength?

App Account, Connection and Password

My app won't let me log in, it's stuck on "Connecting"

Video: How to Delete a Device from your SPYPOINT Account

Video: How to Use the Maps Function of the SPYPOINT App | SPYPOINT

Photo Transmission (Data) Plans and Insiders Club Membership

Photo Transmission (data) Plan and Insiders Club Membership

How can I purchase a photo transmission plan?

How can I cancel my photo transmission plan?

I have reached my plan limit; can I upgrade or downgrade my plan?

I am receiving emails for an unsuccessful payment and not being able to purchase any plan. What should I do?

Hardware Damage and Warranty

Hardware Damage

Orders, Returns and Shipping info

Orders, Returns and Shipping Info

Tax and Regulatory Fees

iOS in-app purchases removed from the mobile app

Camera Function

What is cellular transmission?

How the Detection System Works.

Status Lights.

What is Trigger Speed?

How Images and Videos are Saved.

Camera Components

Camera Components and compatibility

Integrated Solar Panels.

All about SD and microSD Cards

Everything You Need To Know About The Batteries For SPYPOINT Devices

All About my Device

Still Need Help?

Please note that due to COVID-19, wait times may be higher than normal. For a quick solution, please refer to our Support page, YouTube channel or chat with one of our experts. If you wish to talk to an agent, you may still call customer support.

Before contacting us: items to have with you

Please have the following items with you if you are reaching out to customer support to resolve an issue with your cellular device:

Your cellular device in-hand. We understand that this can cause an inconvenience, but we have a better chance at solving the issue if you have the device with you.
A fully charged Lithium Battery Pack or 8 equally charged non-rechargeable AA batteries (lithium or alkaline from a Premium brand).
A long formatted SD or MicroSD card (class 10, 2 to 32 GB, SDHC), preferably new. If not new, upload your photos and complete a long format.
A computer with internet access.
Please make sure you have an SD/Micro SD card reader that can be inserted into your computer.

Spypoint Live Chat

Please use the orange tab at the bottom of your browser

Customer service hours

Monday:
8:30am - 9:00pm ET

Tuesday:
8:30am - 9:00pm ET

Wednesday:
8:30am - 9:00pm ET

Thursday:
8:30am - 9:00pm ET

Friday:
8:30am - 9:00pm ET

Saturday:
8:30am - 7:00pm ET

Sunday:
8:30am - 7:00pm ET