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My cellular device has never sent any photos or communicated

Before getting started, turn your camera off. Then, follow the steps below.  One of these steps may be the reason your camera s has never communicated or sent photos. 


Make sure your SD or microSD card (memory cards) have the following specifications:  

  • Your SD or MicroSD card must be class 10, SDHC, between 2GB-32GB.

  • Always long-format before use or reuse. 

  • Always use the size of card intended for the device. MicroSD to standard SD adapters should only be used when reviewing files on a computer and NOT in the device. 

  • Always keep extra formatted cards with you to avoid a wasted trip. 

Watch this video to understand how to select the right SD or MicroSD card. 


Make sure to select the correct batteries. This step is crucial to ensure your device functions properly. 

  • Be sure to install 8 X new non-rechargeable, premium-brand AA alkaline/lithium batteries or fully charge your battery pack.

  • Selecting the correct Battery Type in the app will allow you to receive the most accurate battery life reading. Select your device in the Cameras tab > Settings > Advanced Configuration > Power Source. Please note that you will not see 0% once the batteries are dead. The % will reflect the battery life at the last communication before your batteries ran out.  

  • It is possible for one of the batteries of a brand-new package to be dead. This would stop your device from sending photos. Therefore, we recommend having a multimeter that could measure the voltage of the batteries to determine the accurate battery percentage. 

Watch this video or read this article for more information on how to choose the right batteries. 


Make sure your device always has an up-to-date firmware. Check out the most recent firmware version and instructions for your device by visiting your device’s support webpage. Go to All About my Device > Select your device > Scroll down to the Firmware Update section. 

*When proceeding with a firmware update, make sure you have full battery life (70% or higher). 

Watch this video  or read this article for the instructions on how to update your device’s firmware.

If your device still does not communicate or transmit photos after having followed the steps above, you may contact our customer support team for further help. 

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