FLEX-M

Hello, Great question! With your camera set to "each detection" for transmission frequency, it will only send photos when movement triggers it. However, for network and battery updates, these are managed separately. The camera will send status updates, including network and battery information, once daily at the time you’ve selected for the Daily Sync Time. This update is independent of any movement or detections. So, even if there's no movement, you’ll still receive daily status updates at the scheduled time. If you have any more questions or need further clarification, feel free to ask https://www.spypoint.com/en/contact-us.

Hello, thank you for your interest in our product; The FLEX M camera uses invisible infrared light (NIR) for its flash, which means it does not produce a visible red glow. This helps ensure that intruders are not easily alerted to its presence. The infrared flash range is up to 90 feet, allowing for discreet and effective monitoring without visible signs. If you have any more questions or need further details, feel free to ask. We're here to help: https://www.spypoint.com/en/chat. Have a great day.

Hello, we appreciate your interest in customization; while the FLEX G36 does not offer a customizable schedule option and is designed with a standard operation mode for ease of use, it does include Time-Lapse and Time-Lapse+ modes. Time-Lapse captures images at set intervals, and Time-Lapse+ combines these intervals with motion detection for added versatility. If you need assistance choosing a model that better fits your needs or have any other questions, please feel free to reach out, we’re here to help and thank you for your inquiry.

Hello, The FLEX-M GPS feature provides precise location updates on your in-app map, refreshing automatically once a day, whenever the camera is powered on, or via an in-app command. For optimal tracking, keeping the camera on ensures continuous location updates, which enhances its ability to help locate it if needed. It is designed to assist in monitoring its position rather than serving as a theft deterrent. If you have further questions or need assistance, feel free to reach out at https://www.spypoint.com/en/chat. We are here to help. Have a great day.

Hello, Thank you for reaching out with your question. You can purchase the LITHIUM BATTERY SOLAR PANEL the SPLB-22 individually from our website or check with your local retailer for availability. The SPLB-22 is compatible with all our cameras that have a 12V port, including the FLEX G36. You can indeed unplug it from the FLEX-M and use it with the FLEX G36 or any other compatible model. If you have any further questions or need assistance, please feel free to contact us. Have a good day.

Hello Dave1964, Thank you for your question. The FLEX M trail camera is designed to be compatible with multiple battery options. It can use either 8 non-rechargeable Alkaline or Lithium AA batteries, a RECHARGEABLE LITHIUM BATTERY PACK (LIT-22), or a LITHIUM BATTERY SOLAR PANEL (10W) (SPLB-22). Each option provides flexibility based on your preferences and operational needs. Let us know if you have any other questions or if there's anything else we can assist you with. Have a good day.

Hello Laurence, Yes, you can manage the Flex-M camera to send photos directly to your phone as they are taken. Using the app, you can easily set up the camera to the transfer frequency that suits your needs. Simply go to the camera settings, navigate to the Cellular Setup section, and adjust the Sync Frequency, Select "at each detection" to have the camera send pictures as they are captured. Thank you for your interest in our product. Have a good day.

Hello Robtheking, Absolutely; You have a couple of options for viewing your pictures and videos. Firstly, you can access them through the web application version of the app associated with your camera. Just log in to your account, and you'll be able to view all your captured moments conveniently from your computer. Alternatively, if you prefer a more hands-on approach, you can manually retrieve the SD card from your camera and insert it into your computer. This allows you to directly access and view all the images and videos stored on the card. It's a straightforward process that gives you full control over your data. Thank you for your inquiry. Have a good day.

Hello, and thank you for your inquiry. If by the term 'reset time' you refer to the delay time between shots or bursts, indicating how long it takes for the camera to be ready to trigger again after capturing an image, it's the option we offer through the app as 'motion delay.' This option sets the minimum time between detections. You can configure it from instant to 1 hour, depending on your preferences. However, the Flex M model also offers another level of flexibility under the 'Capture Mode' option, which includes two modes: 'Time Lapse' and 'Time Lapse+.' The 'Time Lapse' feature allows the camera to capture images or videos automatically at regular intervals over a specified duration. For example, you could set the camera to take a photo every 30 seconds for a period of several hours. Additionally, the 'Time Lapse+' feature may offer additional functionalities or customization options compared to a standard time lapse. This could include adjusting the interval between shots and adding motion detection to trigger the time-lapse only when movement is detected. If you have more questions or need assistance, feel free to reach out at https://www.spypoint.com/en/chat. we're here to help, Have a great day.

Hello, Thank you for your inquiry and interest in our new model. The FLEX M camera has been enhanced with true dual SIM technology, ensuring continuous connectivity and the best coverage in the area, and this enhancement helps avoid situations where unstable connections lead to draining batteries due to repeated attempts from the camera to communicate. However, it's important to note that battery performance can still be influenced by various factors, such as photos taken and other environmental conditions, and will vary greatly based on the different factors and overall settings selected by the user. If you're experiencing any challenges with your current FLEX model, please reach out to us for assistance : https://www.spypoint.com/en/chat  Our team is dedicated to providing support, ensuring a seamless camera experience for all our users, and answering all your questions. Have a great day.

Hello Lonzo, Thank you for your question. The FLEX M requires 8 non-rechargeable AA batteries, either alkaline or lithium. Alternatively, you can use the rechargeable lithium battery pack (LIT-22). For more information about this model or our FLEX series, don't hesitate to check out this link: https://www.spypoint.com/upload/manuals/65eb573db2761.pdf. If you have further questions, feel free to ask; we're here to help. https://www.spypoint.com/en/chat. Have a wonderful day.

Hello, Thank you for your inquiry about our new camera. The SIM card included with the camera is preactivated to automatically connect to the network with the strongest signal available from any major carrier. This means you won't need to manually switch networks or worry about which network it connects to. The camera will always seek out and use the best possible signal in your location, ensuring reliable connectivity and optimal performance. Additionally, to ensure the SIM card is preconfigured for the local cellular providers in your area, make sure to select the appropriate version of the camera during purchase. Choose the US model for use in the United States or the Canadian model for use in Canada; this ensures the camera is set up to connect to the relevant carriers in your region. If you have any more questions or need further assistance, please feel free to reach out to us. We're here to help:  https://www.spypoint.com/en/chat. Have a great day.

Hello TommyD, Absolutely, the FLEX M camera model is fully compatible with this solution. The camera is configured with a dedicated 12V port precisely to support this type of connection. For instance, you can effortlessly link it with our solar panel SPLB-22 via its 12V plug, ensuring a smooth and eco-friendly power supply for your outdoor camera requirements. Should you have any further inquiries or require assistance with the setup, please don't hesitate to reach out to us at https://www.spypoint.com/en/chat. Thank you for your inquiry. Have a wonderful day.

Hello, thank you for your inquiry about our trail camera's free photo plan. We are happy to provide some clarification. Our free plan includes 100 photo transmissions from the camera to the app each month at no cost. Once this limit is reached, your camera will continue to take pictures and save them on the SD card, but additional photos will not be transmitted to the app until the new monthly period begins. At the start of each new monthly period, your plan will automatically renew, providing you with another 100 free photo transmissions to the app. This setup ensures you always have access to your photos, either through the app within the limit or directly from the SD card if you exceed the limit. If your needs require more images, you can upgrade to a higher volume plan at any time. If you have any further questions or need assistance with your camera, we're here to help: https://www.spypoint.com/en/chat. Have a wonderful day.

Hello Terry53, Thank you for reaching out with your question. Yes, you can transfer your subscription plan to any other camera that is activated under the same account. As long as both cameras are assigned to the same account, you have the flexibility to manage your subscription plans accordingly. When you need any assistance with managing your plan or transferring subscriptions between cameras, just contact our team at 1-888-779-7646 or via our chat service: https://www.spypoint.com/en/chat. We're here to help. Have a great day.

Hello, Thank you for reaching out with your inquiry. Absolutely; the Flex M camera is equipped with dual SIM cards, ensuring seamless connectivity with T-Mobile and other carriers. It automatically connects to the nearest cell tower with the strongest signal, thanks to its multi-carrier auto-connectivity feature (true dual SIM). Plus, it comes preloaded with two preactivated SIM cards, guaranteeing cross-carrier coverage for uninterrupted service. Have a great day.

Hello, Thank you for reaching out to us. The monthly fee for our cameras varies based on the transmission plan you select from our offerings. We provide a range of plans, each tailored to different needs and preferences. Our plans start with the free 100 photos, renewable monthly. You also have the flexibility to upgrade your plan as needed to accommodate your usage and preferences. For detailed information about our transmission plans and their respective features, please visit our website at: https://www.spypoint.com/en/spypoint-experience/plans . If you have any further questions or require assistance in selecting the right plan for you, please don't hesitate to reach out to us. We're here to help. Have a good day

Hello, We completely understand your concerns about the differences between the Flex M and the other Flex model. While it's true that the Flex M may have slightly fewer megapixels and lower video quality, it excels in other areas that might pique your interest; its enhanced trigger speed ensures that you're always ready to capture the perfect moment without any delay. The Flex M boasts a unique advantage with its True Dual SIM capability, meaning you're not confined to the limitations of a single carrier's network; with Dual SIM capability, it can seamlessly switch between carriers, ensuring uninterrupted connectivity even in areas with limited coverage from a single carrier. It's a game-changer for those who value staying connected wherever they go. Plus, with a more budget-friendly price point, in terms of price, it's important to note that the Flex M offers significant value beyond that difference considering all the models in the Flex series. Despite this variance, the Flex M offers remarkable value for the investment. If you have further questions or need more information, feel free to reach out at https://www.spypoint.com/en/chat, we're here to help. Have a wonderful day."

Hello Weder, Yes, the FLEX M boasts an internal GPS system tailored specifically for our in-app MAP feature. It's designed to provide highly accurate location data directly within the app. Just ensure the camera is turned on for it to update, which it does automatically once a day or in case of a power cycle. Thank you for your inquiry and interest in our product. Have a great day.

Hello, Thank you for your interest in our new FLEX M camera. While it doesn't offer on-demand video or picture capture, it's enhanced with an ultra-fast trigger speed and an extended flash range and features dual SIM capability, adding versatility to its performance in the field. It proves to be a valuable asset for capturing your outdoor adventures with precision and ease. If you have any further questions or need assistance, feel free to reach out: https://www.spypoint.com/en/chat. Have a wonderful day.

Hello, We appreciate your inquiry; Currently, our system operates continuously like the Flex. However, we're actively working on implementing a scheduling feature that will allow you to set specific start and stop times. This feature is planned for release in an upcoming firmware update, so stay tuned for further updates on its availability. If you have any more questions or need assistance, feel free to ask: https://www.spypoint.com/en/chat Have a great day.

Hello Lanky, We take product durability seriously and strive to provide reliable equipment for our customers. Our warranty covers all our models and units, including the new trail camera FLEX M you're interested in. Our standard warranty lasts for two years, ensuring peace of mind for your investment. Additionally, we're committed to assisting and supporting you throughout your camera's usage, from setup to troubleshooting. For more details on our warranty coverage, you can visit the following link: https://www.spypoint.com/en/support/orders-and-returns/articles/55/spypoint-limited-warranty.html, And if you have any further questions or need assistance, feel free to reach out. We're here to help. Have a good day.

Hello, Robb D, Thank you for your inquiry regarding the solar panel compatibility of our FLEX M camera. While the camera itself doesn't come equipped with a built-in solar panel, it's designed to easily connect with external sustainable power sources, such as our lithium battery solar panel (SPLB-22), through the 12V port and still ensure uninterrupted operation of your camera. If you have any further questions or need assistance, don't hesitate to reach out. We're here to help. Have a fantastic day.

Hello Krm240, With our camera system, we've designed it to offer a seamless experience for our users across different platforms. When you create an account in our app, you can use the same credentials to log in to our website. This means that whether you're out in the field using the mobile app to check on captured images or back at home reviewing data on our website, you'll have easy access to the same account you created to activate your camera and all its features, including the camera pictures that were sent. Hope that helps! If you need further information or have more questions, feel free to reach out to us. We're here to help. Have a good day.

Hello Dan54, Absolutely! With the Flex M trail camera's versatile operation modes, you can switch between two different modes: capturing photos or recording videos. However, it's important to note that you can't capture both simultaneously. You can choose the mode that suits your needs best through the app's Capture Mode options. If you have any further questions, feel free to ask. Have a great day.

Hello Joshua812, Certainly. Our Flex M camera model does capture videos when you choose the video mode. Regarding your inquiry about transferring the videos to your app, upon activating the camera on your account, you automatically receive five free HD videos to be transferred to your app. However, for continued access to video content beyond this initial allocation, you have the option to subscribe to our full-HD video service. Feel free to reach out if you have any further questions. Have a great day.

Hello, Yes, all our trail camera models come with a 12V port, enabling easy connection to our external solar panel, the Lithium Battery Solar Panel (SPLB-22), similar to the LINK MICRO Model. The FLEX M model can be seamlessly paired with the solar panel; this setup ensures a consistent power supply, allowing your camera to remain operational for extended periods without manual intervention. Thank you for your interest and question. Have a great day.

Hello, Thank you for your interest in our new trail camera model. We're thrilled to hear that you're considering it for your outdoor needs. Regarding your question, rest assured, our camera comes preloaded with two preactivated SIM cards, ensuring cross-carrier coverage, including Verizon and all the other major carriers. So, you can enjoy seamless connectivity with them. If you have any further questions or need assistance, feel free to reach out. We're here to help. Have a great day.

Hello Dave 99; Thank you for reaching out about our Flex-M trail camera. Regarding your query, yes, the Flex-M does indeed come with 100 free photos renewed each month. Additionally, each camera activated on your account, regardless of its model, grants you access to our free 100-photo plan, which you can upgrade depending on your needs. As for our standard photo package rates, you can find detailed information on our monthly and annual rates, along with all our packages and offers, by visiting the following link: https://www.spypoint.com/en/spypoint-experience/plans. If you have any additional questions or need further assistance, please don't hesitate to reach out. We're here to ensure you have all the information you need to make the most of your camera setup. Have a good day.

Hello, Thank you for reaching out with your inquiry and showing interest in our new model. While our FLEX M camera doesn't come with built-in solar panels, it can easily be paired with an external solar panel connected through the 12V port. Additionally, for those troublesome dead battery moments, our Flex Series camera model can be equipped with a rechargeable battery pack, the LIT-22; with these sustainable power options, you can ensure your camera runs smoothly. Please feel free to reach out if you have further questions or need assistance; we're here to help. Have a wonderful day.