FLEX-M

Hello, Thank you for your inquiry about the Flex M. Yes, you'll need to purchase a MicroSD card to store the photos and videos. We recommend using a 2 to 512 GB MicroSD card, Class 10, SDHC, or SDXC, from a premium brand for the best performance. In terms of accessories if needed, the FLEX M is compatible with additional power options like the rechargeable lithium battery pack (LIT-22) or the lithium battery solar panel (SPLB-22) to maintain consistent power. For installation, you may want to consider the Steel Security Box (SB-500), Cable Lock (CLM-6FT), and Adjustable Mounting Arm (MA-500), depending on your setup needs. Feel free to reach out if you need any further assistance or recommendations.

Hello; The FLEX-M uses Near-Infrared (NIR) technology for its flash, which means it operates with infrared light that is less visible to the human eye. It is designed to be less visible; it is not as visible to the animals as a classical white flash but may still emit a faint glow in complete darkness.

Hello, thank you for your question. Battery life can vary from one user to another, depending on several factors, including the number of photos taken, environmental conditions, and settings used. Cellular coverage also plays a significant role—poor signal strength can put extra strain on the batteries. The rechargeable battery pack generally lasts longer than standard AA batteries and reduces the need for frequent battery changes. If you’re experiencing rapid battery depletion, you might consider using the rechargeable battery pack or adding a solar panel to ensure consistent power supply. If you need further assistance or have more questions, feel free to reach out at 1 888 779-7646 or via our chat service, https://www.spypoint.com/en/chat.  We're here to help.

Hello, thank you for your inquiry. The Flex-M camera is equipped with a highly responsive trigger speed of up to 0.4 seconds and has a detection range of up to 90 feet. This means it can effectively detect deer within this range, capturing detailed images with its infrared flash at night. For optimal performance, we recommend installing our  cameras approximately 30 feet (9.14 meters) from the area where deer are expected to pass and positioning them about 3-4 feet (1 meter) off the ground. Ensure that the camera is mounted parallel to the ground to maximize both the detection range and the coverage of the infrared flash. If you need further details or have additional questions about this model, please don’t hesitate to reach out. We're here to help.

Hello; Thank you for your inquiry. The FLEX-M trail camera is designed to operate within a temperature range of -30°C to 50°C (-22°F to 131°F). This wide range ensures reliable performance in various environmental conditions. If you have any more questions or need further assistance, feel free to reach out.

Hello, Thank you for reaching out. For the FLEX M model, the SD card requirements for this model are compatible with SD cards ranging from 2 GB to 512 GB, class 10. Using an SD card within this range will ensure proper operation and optimal performance of the camera.

Hello, and thank you for your question. The FLEX M does not provide live access or live streaming. However, it does feature two modes that can give you continuous monitoring in a different way: Time-Lapse and Time-Lapse+. The Time-Lapse Mode: This mode captures images at set intervals, regardless of whether there's motion detected or not. You can schedule the camera to take photos, for example, every 5 minutes or every hour. At the end of the day, you can review all the images as a sequence, which gives you a comprehensive view of activity over a longer period. It’s perfect for monitoring larger areas or tracking gradual changes, like watching the development of a food plot, and the Time-Lapse+ Mode: This mode offers the benefits of the standard Time-Lapse but with an added feature: it also takes photos triggered by motion detection. This way, you don’t miss out on specific movements that happen between your set intervals. It combines scheduled image capture with event-based captures for more detailed tracking. While these modes don't provide real-time streaming, they can help you capture and monitor consistent updates over time. If you have more questions or need assistance with your camera settings, feel free to reach out.

Hello, thank you for your question. The camera comes with a preactivated SIM card, designed to be ready for use right out of the box. However, this SIM card is preconfigured for the country where the camera was purchased and is optimized for the cellular service providers in that region. We recommend purchasing the unit from a retailer or distributor available in your area. This ensures that the SIM card and cellular network compatibility are tailored to the local service providers, allowing for optimal performance and connectivity. If you have any further questions or need additional assistance, feel free to reach out. We're here to help.

Bonjour. Merci pour votre question. Nos caméras actuelles utilisent la connectivité cellulaire LTE pour transmettre les données, offrant une couverture étendue même dans plusieurs zones éloignées. Bien que nous surveillions de près les avancées comme la connectivité satellite et que nous n’ayons pas encore de détails spécifiques à partager à ce sujet. N’hésitez pas à rester en contact pour les dernières mises à jour.

Hello Fish9851, Yes, you can view pictures on multiple phones. The app access is tied to your account credentials, not to specific devices. This means you can log in to the app on any phone or access your pictures via our website from any computer, as long as you use the same account credentials. This flexibility allows you to check your camera’s photos from different devices without any issues. If you need assistance with your account or credentials, feel free to reach out to us.

Hello Jay827, Thank you for your question. The cameras with the schedule feature in our current lineup are the LINK-MICRO-LTE models. If you have any other questions or need further details, feel free to ask.

Hello Beve99, Yes, the FLEX-M will continue to record pictures onto the SD card even if cellular coverage is unavailable in the area. The cellular coverage impacts the transmission of captured images to the app but does not affect the camera’s ability to capture and store images on the SD card. Rest assured, your photos will be saved locally and transmitted to the app once cellular coverage is restored. If you have any further questions or need additional support, feel free to reach out. We’re here to help.

Hello, Great question! With your camera set to "each detection" for transmission frequency, it will only send photos when movement triggers it. However, for network and battery updates, these are managed separately. The camera will send status updates, including network and battery information, once daily at the time you’ve selected for the Daily Sync Time. This update is independent of any movement or detections. So, even if there's no movement, you’ll still receive daily status updates at the scheduled time. If you have any more questions or need further clarification, feel free to ask https://www.spypoint.com/en/contact-us.

Hello, thank you for your interest in our product; The FLEX M camera uses invisible infrared light (NIR) for its flash, which means it does not produce a visible red glow. This helps ensure that intruders are not easily alerted to its presence. The infrared flash range is up to 90 feet, allowing for discreet and effective monitoring without visible signs. If you have any more questions or need further details, feel free to ask. We're here to help: https://www.spypoint.com/en/chat. Have a great day.

Hello, we appreciate your interest in customization; while the FLEX G36 does not offer a customizable schedule option and is designed with a standard operation mode for ease of use, it does include Time-Lapse and Time-Lapse+ modes. Time-Lapse captures images at set intervals, and Time-Lapse+ combines these intervals with motion detection for added versatility. If you need assistance choosing a model that better fits your needs or have any other questions, please feel free to reach out, we’re here to help and thank you for your inquiry.

Hello, The FLEX-M GPS feature provides precise location updates on your in-app map, refreshing automatically once a day, whenever the camera is powered on, or via an in-app command. For optimal tracking, keeping the camera on ensures continuous location updates, which enhances its ability to help locate it if needed. It is designed to assist in monitoring its position rather than serving as a theft deterrent. If you have further questions or need assistance, feel free to reach out at https://www.spypoint.com/en/chat. We are here to help. Have a great day.

Hello, Thank you for reaching out with your question. You can purchase the LITHIUM BATTERY SOLAR PANEL the SPLB-22 individually from our website or check with your local retailer for availability. The SPLB-22 is compatible with all our cameras that have a 12V port, including the FLEX G36. You can indeed unplug it from the FLEX-M and use it with the FLEX G36 or any other compatible model. If you have any further questions or need assistance, please feel free to contact us. Have a good day.

Hello Dave1964, Thank you for your question. The FLEX M trail camera is designed to be compatible with multiple battery options. It can use either 8 non-rechargeable Alkaline or Lithium AA batteries, a RECHARGEABLE LITHIUM BATTERY PACK (LIT-22), or a LITHIUM BATTERY SOLAR PANEL (10W) (SPLB-22). Each option provides flexibility based on your preferences and operational needs. Let us know if you have any other questions or if there's anything else we can assist you with. Have a good day.

Hello Laurence, Yes, you can manage the Flex-M camera to send photos directly to your phone as they are taken. Using the app, you can easily set up the camera to the transfer frequency that suits your needs. Simply go to the camera settings, navigate to the Cellular Setup section, and adjust the Sync Frequency, Select "at each detection" to have the camera send pictures as they are captured. Thank you for your interest in our product. Have a good day.

Hello Robtheking, Absolutely; You have a couple of options for viewing your pictures and videos. Firstly, you can access them through the web application version of the app associated with your camera. Just log in to your account, and you'll be able to view all your captured moments conveniently from your computer. Alternatively, if you prefer a more hands-on approach, you can manually retrieve the SD card from your camera and insert it into your computer. This allows you to directly access and view all the images and videos stored on the card. It's a straightforward process that gives you full control over your data. Thank you for your inquiry. Have a good day.

Hello, and thank you for your inquiry. If by the term 'reset time' you refer to the delay time between shots or bursts, indicating how long it takes for the camera to be ready to trigger again after capturing an image, it's the option we offer through the app as 'motion delay.' This option sets the minimum time between detections. You can configure it from instant to 1 hour, depending on your preferences. However, the Flex M model also offers another level of flexibility under the 'Capture Mode' option, which includes two modes: 'Time Lapse' and 'Time Lapse+.' The 'Time Lapse' feature allows the camera to capture images or videos automatically at regular intervals over a specified duration. For example, you could set the camera to take a photo every 30 seconds for a period of several hours. Additionally, the 'Time Lapse+' feature may offer additional functionalities or customization options compared to a standard time lapse. This could include adjusting the interval between shots and adding motion detection to trigger the time-lapse only when movement is detected. If you have more questions or need assistance, feel free to reach out at https://www.spypoint.com/en/chat. we're here to help, Have a great day.

Hello, Thank you for your inquiry and interest in our new model. The FLEX M camera has been enhanced with true dual SIM technology, ensuring continuous connectivity and the best coverage in the area, and this enhancement helps avoid situations where unstable connections lead to draining batteries due to repeated attempts from the camera to communicate. However, it's important to note that battery performance can still be influenced by various factors, such as photos taken and other environmental conditions, and will vary greatly based on the different factors and overall settings selected by the user. If you're experiencing any challenges with your current FLEX model, please reach out to us for assistance : https://www.spypoint.com/en/chat  Our team is dedicated to providing support, ensuring a seamless camera experience for all our users, and answering all your questions. Have a great day.

Hello Lonzo, Thank you for your question. The FLEX M requires 8 non-rechargeable AA batteries, either alkaline or lithium. Alternatively, you can use the rechargeable lithium battery pack (LIT-22). For more information about this model or our FLEX series, don't hesitate to check out this link: https://www.spypoint.com/upload/manuals/65eb573db2761.pdf. If you have further questions, feel free to ask; we're here to help. https://www.spypoint.com/en/chat. Have a wonderful day.

Hello, Thank you for your inquiry about our new camera. The SIM card included with the camera is preactivated to automatically connect to the network with the strongest signal available from any major carrier. This means you won't need to manually switch networks or worry about which network it connects to. The camera will always seek out and use the best possible signal in your location, ensuring reliable connectivity and optimal performance. Additionally, to ensure the SIM card is preconfigured for the local cellular providers in your area, make sure to select the appropriate version of the camera during purchase. Choose the US model for use in the United States or the Canadian model for use in Canada; this ensures the camera is set up to connect to the relevant carriers in your region. If you have any more questions or need further assistance, please feel free to reach out to us. We're here to help:  https://www.spypoint.com/en/chat. Have a great day.

Hello TommyD, Absolutely, the FLEX M camera model is fully compatible with this solution. The camera is configured with a dedicated 12V port precisely to support this type of connection. For instance, you can effortlessly link it with our solar panel SPLB-22 via its 12V plug, ensuring a smooth and eco-friendly power supply for your outdoor camera requirements. Should you have any further inquiries or require assistance with the setup, please don't hesitate to reach out to us at https://www.spypoint.com/en/chat. Thank you for your inquiry. Have a wonderful day.

Hello, thank you for your inquiry about our trail camera's free photo plan. We are happy to provide some clarification. Our free plan includes 100 photo transmissions from the camera to the app each month at no cost. Once this limit is reached, your camera will continue to take pictures and save them on the SD card, but additional photos will not be transmitted to the app until the new monthly period begins. At the start of each new monthly period, your plan will automatically renew, providing you with another 100 free photo transmissions to the app. This setup ensures you always have access to your photos, either through the app within the limit or directly from the SD card if you exceed the limit. If your needs require more images, you can upgrade to a higher volume plan at any time. If you have any further questions or need assistance with your camera, we're here to help: https://www.spypoint.com/en/chat. Have a wonderful day.

Hello Terry53, Thank you for reaching out with your question. Yes, you can transfer your subscription plan to any other camera that is activated under the same account. As long as both cameras are assigned to the same account, you have the flexibility to manage your subscription plans accordingly. When you need any assistance with managing your plan or transferring subscriptions between cameras, just contact our team at 1-888-779-7646 or via our chat service: https://www.spypoint.com/en/chat. We're here to help. Have a great day.

Hello, Thank you for reaching out with your inquiry. Absolutely; the Flex M camera is equipped with dual SIM cards, ensuring seamless connectivity with T-Mobile and other carriers. It automatically connects to the nearest cell tower with the strongest signal, thanks to its multi-carrier auto-connectivity feature (true dual SIM). Plus, it comes preloaded with two preactivated SIM cards, guaranteeing cross-carrier coverage for uninterrupted service. Have a great day.

Hello, Thank you for reaching out to us. The monthly fee for our cameras varies based on the transmission plan you select from our offerings. We provide a range of plans, each tailored to different needs and preferences. Our plans start with the free 100 photos, renewable monthly. You also have the flexibility to upgrade your plan as needed to accommodate your usage and preferences. For detailed information about our transmission plans and their respective features, please visit our website at: https://www.spypoint.com/en/spypoint-experience/plans . If you have any further questions or require assistance in selecting the right plan for you, please don't hesitate to reach out to us. We're here to help. Have a good day

Hello, We completely understand your concerns about the differences between the Flex M and the other Flex model. While it's true that the Flex M may have slightly fewer megapixels and lower video quality, it excels in other areas that might pique your interest; its enhanced trigger speed ensures that you're always ready to capture the perfect moment without any delay. The Flex M boasts a unique advantage with its True Dual SIM capability, meaning you're not confined to the limitations of a single carrier's network; with Dual SIM capability, it can seamlessly switch between carriers, ensuring uninterrupted connectivity even in areas with limited coverage from a single carrier. It's a game-changer for those who value staying connected wherever they go. Plus, with a more budget-friendly price point, in terms of price, it's important to note that the Flex M offers significant value beyond that difference considering all the models in the Flex series. Despite this variance, the Flex M offers remarkable value for the investment. If you have further questions or need more information, feel free to reach out at https://www.spypoint.com/en/chat, we're here to help. Have a wonderful day."