FLEX-M

Hello; Thank you for your inquiry about our transmission plans. We offer various plans to cater to different needs, starting with our free plan, which includes 100 pictures per month for each activated camera in your account. The cost will depend on the plan you choose, whether on a monthly or annual basis. Our subscription plans provide a set number of pictures for each package that can be sent from your camera to your app. You can check out all the plans we offer via this link: https://www.spypoint.com/en/spypoint-experience/plans. If you have any further questions, feel free to ask.

Hello; Thank you for reaching out with your question. We would like to take a closer look at the situation with your FLEX M trail camera. The flash not working properly could result from a few factors, such as low battery levels (below 15%), issues with the flash LEDs, installation errors, or even firmware corruption. To provide you with tailored support and diagnose the situation effectively, please reach out to our team at 1-888-779-7646 or via https://www.spypoint.com/en/chat. so we can investigate the flash trouble further and ensure that your unit operates properly. We're here to help and want to make sure you're satisfied with your camera.

Hello; Thank you for your question regarding the use of solar panels with the FLEX-M camera. Yes, you can absolutely purchase and add a solar panel to enhance your camera's performance. All our camera models equipped with a 12V port can be connected to external lithium battery solar panels. We offer two excellent options: 10W Lithium Battery Solar Panel (SPLB-22): This panel has a substantial capacity of 15,000 mAh, allowing for efficient energy storage and extended use; and 5W Solar Panel (SPLB-10): This compact panel offers a capacity of 7,500 mAh and charges fully in just 6 to 12 hours with a USB adapter; If you have any more questions or need assistance with your purchase, feel free to reach out.

Hello Jody; Thank you for reaching out about your experience with the Flex M cameras. We're glad to hear that one of the cameras is working well, but we understand your concern regarding the other camera not taking pictures. We will elevate your concern to our higher-level team, and one of our experts will reach out to you shortly to investigate this issue more closely and provide the support you need.

Hello TimG; Thank you for your inquiry about the cellular service costs for our cameras. All our cellular cameras come with a pre-activated SIM card already installed, which connects to the designated cell signal provider. However, you won’t be billed for this connection. Instead, we offer transmission plans that allow you to select a package based on the number of photos you want transmitted from your camera to your app. You can choose a plan that suits your needs, whether it’s on a monthly or annual basis. For more details on all available plans and pricing, please check this link: https://www.spypoint.com/en/spypoint-experience/plans. If you have any further questions or need assistance in choosing a plan, feel free to reach out.

Hello; Absolutely; The FLEX M camera is equipped with dual SIM technology, allowing it to automatically connect to the strongest available network, including T-Mobile. With preactivated SIM cards already included, it ensures optimal coverage across major carriers, so you’re good to go with T-Mobile. Let us know if you have any other questions.

Hello; Yes, the Flex M camera is compatible with T-Mobile! It features multi-carrier auto connectivity with true dual SIM capabilities. The camera comes preloaded with two preactivated SIM cards, ensuring reliable coverage across all major carriers, including T-Mobile. If you have any further questions or need assistance, feel free to reach out.

Bonjour; Merci pour votre question. Oui, vous pouvez utiliser l'application pour une caméra sur plusieurs téléphones. L'application n'est pas liée à un appareil spécifique. Tant que vous avez les identifiants de connexion pour le compte que vous avez créé, vous pouvez accéder aux événements de la caméra et configurer l'unité à partir de l'application ou de la version Web du site internet. Cela signifie que vous pouvez ouvrir le même compte sur plusieurs appareils pour une utilisation pratique et flexible. Si vous avez d'autres questions, n'hésitez pas à demander.

Bonjour; Merci pour votre question. La caméra FLEX M peut fonctionner avec une alimentation externe de 12 V, mais il est important de noter que pour un fonctionnement optimal, elle nécessite des batteries. Vous pouvez utiliser des batteries AA non rechargeables ou un pack de batteries lithium rechargeable (LIT-22) pour son fonctionnement. Si vous connectez un panneau solaire (comme le SPLB-22) via le port de 12 V pour recharger l’unité, il est conseillé d’éteindre la caméra et de retirer les batteries jusqu'à ce qu'elle soit complètement chargée. Cela garantira le bon fonctionnement de votre appareil. Si vous avez d'autres questions, n'hésitez pas à demander.

Hello; Thank you for your inquiry. The camera is not compatible with the Straight Talk Cellular plan. It comes equipped with a preactivated integrated SIM card that is specifically designed for our service. Our subscription plans are tailored for efficient transmission of images from the trail camera to the app and differ from standard phone plans, we strongly advise against manually handling or exchanging the SIM card, as it is exclusively crafted for the camera and cannot be replaced with another SIM. This design ensures optimal connectivity and performance. For more details about the transmission plans we offer, please check this link: https://www.spypoint.com/en/spypoint-experience/plans. If you have any further questions, feel free to reach out.

Hello, and thank you for your question. The FLEX M does not provide live access or live streaming; however, it does feature two modes that allow for continuous monitoring in a different way: Time-Lapse and Time-Lapse+. Time-Lapse Mode captures images at set intervals, regardless of motion detection. You can schedule the camera to take photos every 5 minutes or every hour. At the end of the day, you can review all the images as a sequence. Time-Lapse+ Mode combines the standard Time-Lapse features with motion-triggered captures, so you don’t miss any specific movements that occur between your set intervals. This allows for detailed tracking by merging scheduled image captures with event-based ones. While these modes don't provide real-time streaming, they effectively help you capture and monitor consistent updates over time. If you have more questions or need assistance with your camera settings, feel free to reach out.

Hello Sidney; Thank you for your inquiry about the FLEX-M trail camera! Yes, you can certainly use it as a regular camera. The advantage of having a cellular camera is the convenience of remotely monitoring your location without the need to visit it frequently. However, if you prefer to use it in a traditional manner, you can simply turn off the cellular option from the app, and the camera will not connect to a cellular signal, allowing you to physically visit the camera site to check the SD card at your convenience. Feel free to choose the mode that best suits your needs, whether that's utilizing its cellular capabilities or using it as a traditional trail camera. If you have any further questions or need assistance, please don’t hesitate to ask.

Thank you for reaching out with your questions regarding the FLEX-M. We’d like to examine the situation more closely; it's concerning that your app is displaying GPS coordinates as NA. Additionally, the SD card shows 0.0GB/29.2GB despite receiving pictures indicates we need to access the camera's operation history to delve deeper into the situation. We will forward your concerns to our higher-level team, and our experts will reach out to you to address these issues directly. Your satisfaction is important to us, and we're committed to ensuring your camera performs as expected.

Bonjour, Merci de votre question concernant la caméra FLEX M. L'angle de couverture sur le plan horizontal est de 50 degrés. Si vous avez d'autres questions ou si vous avez besoin de plus d'informations, n'hésitez pas à nous contacter.

Hello; Thank you for your question about the FLEX M; This model offers a variety of delay settings, including options from instant up to 1 hour. Specifically, the delay options are: instant, 10 seconds, 20 seconds, 30 seconds, 40 seconds, 50 seconds, and 1 minute to 1 hour. You can choose the option that best fits your needs. If you have any further questions, feel free to ask.

Hello; Thank you for your inquiry about the FLEX M; While our unit does not support live streaming, it offers various modes to capture your moments effectively. Photo Mode: This allows you to capture triggered motion and be transferred following the transfer frequency you set for the camera. Video Mode: You can record video clips when the camera detects movement. Time-Lapse Mode: This mode captures images at specified intervals over a period, which can create a dynamic visual of changes in your environment. Time-Lapse+ Mode: Similar to Time-Lapse, but it combines interval shooting with motion detection, allowing the camera to take pictures both at set intervals and when triggered by movement. This gives you a near-live experience by showcasing activity over time. Although you can’t view live feeds, these modes provide excellent ways to monitor your surroundings. If you have more questions or need assistance, feel free to reach out.

Hello; Thank you for your question about the FLEX-M model. To ensure optimal performance, the camera needs to be outdoors for at least 24 hours for communication and GPS information to refresh. The internal GPS is designed to provide accurate positioning on your in-app map feature. The camera updates its location automatically once a day while it’s turned on, and it will also refresh its position with any power cycle or through an in-app command. If you have any further inquiries, feel free to ask.

Thanks for your question and interest in our new FLEX-M model; The FLEX-M camera is rated IP65, making it extremely water-resistant and weather-resistant. It’s designed to perform reliably in various weather conditions. If you have any more questions or need further assistance, feel free to reach out.

Hello, Thank you for your inquiry about the Flex M. Yes, you'll need to purchase a MicroSD card to store the photos and videos. We recommend using a 2 to 512 GB MicroSD card, Class 10, SDHC, or SDXC, from a premium brand for the best performance. In terms of accessories if needed, the FLEX M is compatible with additional power options like the rechargeable lithium battery pack (LIT-22) or the lithium battery solar panel (SPLB-22) to maintain consistent power. For installation, you may want to consider the Steel Security Box (SB-500), Cable Lock (CLM-6FT), and Adjustable Mounting Arm (MA-500), depending on your setup needs. Feel free to reach out if you need any further assistance or recommendations.

Hello; The FLEX-M uses Near-Infrared (NIR) technology for its flash, which means it operates with infrared light that is less visible to the human eye. It is designed to be less visible; it is not as visible to the animals as a classical white flash but may still emit a faint glow in complete darkness.

Hello, thank you for your question. Battery life can vary from one user to another, depending on several factors, including the number of photos taken, environmental conditions, and settings used. Cellular coverage also plays a significant role—poor signal strength can put extra strain on the batteries. The rechargeable battery pack generally lasts longer than standard AA batteries and reduces the need for frequent battery changes. If you’re experiencing rapid battery depletion, you might consider using the rechargeable battery pack or adding a solar panel to ensure consistent power supply. If you need further assistance or have more questions, feel free to reach out at 1 888 779-7646 or via our chat service, https://www.spypoint.com/en/chat.  We're here to help.

Hello, thank you for your inquiry. The Flex-M camera is equipped with a highly responsive trigger speed of up to 0.4 seconds and has a detection range of up to 90 feet. This means it can effectively detect deer within this range, capturing detailed images with its infrared flash at night. For optimal performance, we recommend installing our  cameras approximately 30 feet (9.14 meters) from the area where deer are expected to pass and positioning them about 3-4 feet (1 meter) off the ground. Ensure that the camera is mounted parallel to the ground to maximize both the detection range and the coverage of the infrared flash. If you need further details or have additional questions about this model, please don’t hesitate to reach out. We're here to help.

Hello; Thank you for your inquiry. The FLEX-M trail camera is designed to operate within a temperature range of -30°C to 50°C (-22°F to 131°F). This wide range ensures reliable performance in various environmental conditions. If you have any more questions or need further assistance, feel free to reach out.

Hello, Thank you for reaching out. For the FLEX M model, the SD card requirements for this model are compatible with SD cards ranging from 2 GB to 512 GB, class 10. Using an SD card within this range will ensure proper operation and optimal performance of the camera.

Hello, and thank you for your question. The FLEX M does not provide live access or live streaming. However, it does feature two modes that can give you continuous monitoring in a different way: Time-Lapse and Time-Lapse+. The Time-Lapse Mode: This mode captures images at set intervals, regardless of whether there's motion detected or not. You can schedule the camera to take photos, for example, every 5 minutes or every hour. At the end of the day, you can review all the images as a sequence, which gives you a comprehensive view of activity over a longer period. It’s perfect for monitoring larger areas or tracking gradual changes, like watching the development of a food plot, and the Time-Lapse+ Mode: This mode offers the benefits of the standard Time-Lapse but with an added feature: it also takes photos triggered by motion detection. This way, you don’t miss out on specific movements that happen between your set intervals. It combines scheduled image capture with event-based captures for more detailed tracking. While these modes don't provide real-time streaming, they can help you capture and monitor consistent updates over time. If you have more questions or need assistance with your camera settings, feel free to reach out.

Hello, thank you for your question. The camera comes with a preactivated SIM card, designed to be ready for use right out of the box. However, this SIM card is preconfigured for the country where the camera was purchased and is optimized for the cellular service providers in that region. We recommend purchasing the unit from a retailer or distributor available in your area. This ensures that the SIM card and cellular network compatibility are tailored to the local service providers, allowing for optimal performance and connectivity. If you have any further questions or need additional assistance, feel free to reach out. We're here to help.

Bonjour. Merci pour votre question. Nos caméras actuelles utilisent la connectivité cellulaire LTE pour transmettre les données, offrant une couverture étendue même dans plusieurs zones éloignées. Bien que nous surveillions de près les avancées comme la connectivité satellite et que nous n’ayons pas encore de détails spécifiques à partager à ce sujet. N’hésitez pas à rester en contact pour les dernières mises à jour.

Hello Fish9851, Yes, you can view pictures on multiple phones. The app access is tied to your account credentials, not to specific devices. This means you can log in to the app on any phone or access your pictures via our website from any computer, as long as you use the same account credentials. This flexibility allows you to check your camera’s photos from different devices without any issues. If you need assistance with your account or credentials, feel free to reach out to us.

Hello Jay827, Thank you for your question. The cameras with the schedule feature in our current lineup are the LINK-MICRO-LTE models. If you have any other questions or need further details, feel free to ask.

Hello Beve99, Yes, the FLEX-M will continue to record pictures onto the SD card even if cellular coverage is unavailable in the area. The cellular coverage impacts the transmission of captured images to the app but does not affect the camera’s ability to capture and store images on the SD card. Rest assured, your photos will be saved locally and transmitted to the app once cellular coverage is restored. If you have any further questions or need additional support, feel free to reach out. We’re here to help.