FLEX-G36

Hello, thank you for your question! Battery consumption depends on how often the camera takes pictures, how frequently it communicates with our system, and the specific settings you've chosen. If you'd like us to review your settings and help improve battery life, feel free to contact our support team at 1-888-779-7646 or via live chat at https://www.spypoint.com/us/en/contact-us-spypoint.html. We’ll be happy to assist you.

Hello, thank you for reaching out. Based on the light pattern that you described, we first recommend changing the batteries, as it could be that the reading displayed on the app is from the last communication, not the latest status. We have also forwarded your case to our team, and one of our support team members will be reaching out to assist you further.

Hello, thank you for reaching out, for the FLEX G-36 TWIN-BUNDLE, every camera will come with pre-activated SIM cards used to transmit pictures and a strap for installing your camera.

Bonjour, nous aimerions vous aider davantage et enquêter sur la situation que vous rencontrez avec la transmission des photos de votre caméra. Nous avons escaladé ce cas à notre équipe et un de nos experts vous contactera sous peu pour vous fournir une assistance supplémentaire.

Hello Zoe1, Thank you for your inquiry and interest in our models. The FLEX-G 36 and FLEX-M are both high-performance cellular trail cameras designed to deliver reliable results in a variety of environments, each with features tailored to different user preferences. The FLEX-G36 has a 36 MP resolution, compared to the 28 MP resolution of the FLEX-M. The FLEX-G36 also supports 1080p HD video, while the FLEX-M records in 720p HD video. Additionally, the FLEX-G36 has a slightly longer detection range and flash range, both at 100 feet, whereas the FLEX-M offers a 90-foot detection and flash range. Both cameras support Time-Lapse+ mode and multi-shot mode and can be powered with the LIT-22 battery pack, and both offer solid performance and are great options depending on your preference for higher resolution or video quality. If you have any further questions or need assistance selecting the model that best suits your needs, we’re here to help.

Hello Marecritter, Thank you for your inquiry. The FLEX G-36 camera is rated IP65 for weather resistance, meaning it is designed to withstand a variety of outdoor conditions, including rain and snow. It has an operating temperature range of -30°C to 50°C (-22°F to 131°F), so it should perform well in most weather conditions within this range. However, it’s always a good idea to ensure the camera is securely mounted and sheltered from extreme weather conditions, such as heavy snow accumulation or direct exposure to harsh elements for extended periods. If you have further questions, feel free to reach out.

Bonjour, merci de votre question. La caméra SPYPOINT FLEX G-36 ne permet pas la visualisation en direct. Elle est conçue pour prendre des photos ou des vidéos selon les modes sélectionnés (Photo, Vidéo, Time-Lapse ( Prise de vue en accéléré), time-lapse+ (Prise de vue en accéléré améliorée)), et les images sont envoyées à l’application dès qu’elles sont capturées. Si vous avez d'autres questions ou avez besoin d’assistance, n’hésitez pas à nous contacter.

Hello; thank you for your inquiry. The FLEX G-36 trail camera offers a range of modes, including Time-Lapse and Time-Lapse+, to suit your needs. If you want the camera to take photos at regular intervals without triggering motion detection, you can use the time-lapse mode. This mode disables motion detection and captures images based solely on the interval you set. For added flexibility, the Time-Lapse+ mode allows the camera to take regular interval photos while also capturing images triggered by motion. If you need assistance with setting up these modes, feel free to contact us, and we’ll be happy to guide you.

Hello and thank you for reaching out with your question; While the app offers several convenient features, such as viewing and managing captured images, it's not possible to erase the SD card remotely. The SD card in your camera operates similarly to those in other devices, requiring physical access to delete or reformat its contents. Should you need further assistance or tips, feel free to contact our support team at 1-888-779-7646 or via https://www.spypoint.com/en/chat, we're here to help.

Hello Joe52, Thank you for your inquiry and interest in our product. While the SD card is essential for the camera’s performance and for storing captured images and necessary files, it is sold separately. You can select a compatible MicroSD card from our range of accessories available on our website: https://www.spypoint.com/en/products/accessories#Memory. For the best experience, ensure the card is between 2GB and 512GB, Class 10, and either SDHC or SDXC. If you have further questions, we’re here to help.

Hello; thank you for the question. The Flex G36 is indeed a multi-carrier auto-connectivity model, meaning it comes with two pre-activated SIM cards inside and will automatically detect and connect to the best available network. For users in Canada, the camera supports Rogers and Telus/Bell networks. This allows for easy, reliable connectivity without the need to manually select a carrier. If you have any further questions or need assistance with setup, feel free to reach out.

Hello; thank you for the question. The Flex G-36 does not have the on-demand feature that allows you to take pictures remotely via the app. However, if this is a key feature you need, don't hesitate to reach out to us. We’ll be more than happy to help you find a model that best fits your needs, including those with the on-demand functionality. Feel free to let us know how we can assist you further.

Hello; Thank you for reaching out. If your camera is stolen, please follow these steps. First, do not delete the camera from your account—keep it visible in your app. Take a screenshot or write down the status page for the stolen camera, including the SIM card number and activation code. Save any pictures the camera has sent, as they may help identify the thief. Additionally, monitor your app daily to check if the camera has disappeared from your account. If it does, please contact your local authorities to file a theft report. If your camera has GPS capability and is still visible in the app, you may be able to provide new GPS coordinates to the authorities. However, if the camera does not have GPS or is no longer syncing, we are unable to locate it. For legal inquiries, the authorities can contact us directly, and they will need to send legal documents for any further information. You can also transfer your subscription to another camera. If you need assistance with that or if you have an active photo transmission plan on the stolen camera, please reach out to our customer support team to cancel the plan. Feel free to contact us at 1-888-779-7646 or via https://www.spypoint.com/en/chat if you need any further assistance.

Hello Nyrich49; Thank you for your question. The FLEX G-36 trail camera features a resolution of 36 Megapixels, providing excellent image quality. If you have any further questions, feel free to reach out.

Bonjour, La durée de vie de la batterie dans nos caméras cellulaires dépend de plusieurs facteurs, notamment de la fréquence des photos prises, des conditions environnementales et de la force du signal. En général, il est possible d'obtenir une autonomie de plusieurs mois, mais cela peut varier selon l'utilisation de chaque usager. Si vous vous demandez spécifiquement sur le pack de batterie rechargeable LIT-22, qui est conçu pour la série FLEX, sachez qu'il est recommandé pour optimiser les performances de votre caméra. Cependant, ce Pack est vendu séparément. N'hésitez pas à me contacter si vous avez d'autres questions ou si vous avez besoin de plus d'informations.

Hello; Thank you for your question. The FLEX G-36 does come with a 12V port, and while it is compatible with our SPLB-22 Solar Power Bank, we advise caution when using non-approved accessories, as they may affect the camera’s performance or void its warranty. Third-party products could have different specifications, so we recommend carefully checking the voltage and output of the battery to ensure compatibility. For guaranteed performance, our SPLB-22 Solar Power Bank is the safest option. Feel free to reach out if you have any other questions at 1-888-779-7646 or via https://www.spypoint.com/en/chat we're here to help.

Hello Logan; Thank you for your question. The camera package includes the camera itself, a quick start guide, a pre-activated SIM card that’s already integrated into the unit, and a strap for installation. However, please note that batteries are not included and will need to be purchased separately to ensure the camera operates effectively. If you have any more questions or need assistance with your setup, feel free to reach out.

Hello, thank you for your question and interest in our product. While the Flex G36 doesn't have an on-demand feature to take pictures remotely via the app, it does offer some fantastic modes that can serve as alternatives. You can use Time-Lapse mode to capture images at set intervals, allowing you to monitor an area over time without waiting for motion to trigger the camera. Additionally, Time-Lapse+ takes it a step further by capturing images at those set intervals and also capturing additional photos when motion is detected. This way, you can customize your monitoring experience to get regular updates while still catching those important moments triggered by movement. If you have any more questions or need assistance with the settings, feel free to ask.

Hello; Thank you for your question; If your inquiry is regarding the new sharing feature, please note that this feature is not specific to any camera model, including the FLEX G36, nor is it tied to a specific device. Instead, it is an option available exclusively to Insider Club members, allowing them to share their cameras with other Spypoint users without sharing credentials. As the camera owner, you can invite up to 10 guests to view your camera, and your guests will be able to see the most recent captures and view events in full HD quality from their own device; However, please note that they won’t have access to camera settings, detailed shot information, or the ability to mark events as favorites or request Full HD downloads. If you have any further questions or need assistance with this feature, please feel free to reach out; we're here to help: https://www.spypoint.com/en/chat.

Hello, thank you for your question and interest in our product; Yes, the Flex G36 is capable of running from a 12V external battery. The unit is equipped with a 12V port, making it compatible with several accessories. Additionally, the Flex G36 supports the Solar Power Bank (SPLB-22) through the same port, providing an eco-friendly and cost-effective power option to ensure a reliable power source for your camera. This allows you to enjoy its features without interruption. If you have any further questions or need assistance, feel free to reach out.

Hello; Yes, the FLEX G36, like all our models, can send you real-time notifications when a picture or video is taken; These notifications are delivered via the SPYPOINT app, and you can opt for email notifications that alert you whenever you receive a photo in your application. To enable email notifications, simply log into your SPYPOINT account and navigate to the settings to turn them on. Additionally, please ensure that notifications are enabled in the app settings on your mobile device as well; If you need any assistance with this setup, feel free to ask.

Hello, Thank you for your question; The FLEX G-36 uses NIR (Invisible Infrared) LEDs for night photos, so there is no visible flash when it takes a picture at night. During the day, it captures color photos without a flash as well. This makes it great for discreet monitoring, ensuring minimal disturbance to wildlife or your surroundings. If you need more information or help with any settings, feel free to reach out.

Thank you for your inquiry about the Flex G-36; This model is designed to capture color photos during the day and infrared images at night. If you’re only receiving black-and-white pictures during the day, it might indicate an issue with the camera. We’d be happy to assist you in troubleshooting this. Please feel free to reach out to us for further assistance at 1-888-779-7646 or via https://www.spypoint.com/en/chat.

Hello; Thanks for your question; Even if you’ve reached the limit for photo transfers on your free plan, your camera will continue to capture and save photos on the SD card. The plan only limits the number of images transferred to your app account, not the camera’s ability to record them. If you’re seeing a high number of photos due to false triggers, it might be helpful to check the installation and the condition of the detection lens. Sometimes, moving branches, grass, or reflections can trigger the camera. Adjusting the camera’s placement can help reduce these challenges. You can manually review the photos saved on the SD card and consider upgrading your plan if you need more photo transfers. If you need further assistance, feel free to reach out to us : https://www.spypoint.com/en/chat we're here to help.

Hello, thank you for your inquiry. Yes, you can connect a solar panel to the Flex G36 cameras. Our SOLAR Power Bank (SPLB-22) is compatible with all SPYPOINT trail cameras, including the Flex G36. To connect it, simply use the provided 1.5 mm cable and the 12V output port on the solar panel. If you need further assistance or have any more questions, feel free to reach out.

Hello, thank you for your question. The Flex G-36 is an advanced LTE (4G) camera with Multi-Carrier Auto Connectivity, featuring True Dual SIM technology, which means it automatically detects and connects to the best available signal, ensuring reliable performance. The SIM card provided by the camera adapts to the strongest network signal, which allows for seamless transmission without you having to manually select carriers for optimal coverage in the field, no matter where your camera is placed. If you have any further questions or need assistance, feel free to ask.

Hello, Thank you for your question. To adjust the date and time on your FLEXG-36, simply open the app and go to the camera settings section; under the general section, you’ll find options to manage the date format : where you can set the device to display either DD/MM/YY or MM/DD/YY. You can also adjust the time format to choose between a 12-hour or 24-hour clock. This should help you get your device set up just the way you like it. Let us know if you need any further assistance : https://www.spypoint.com/en/chat.

Hello, Thank you for your question. The FLEX-G36 unit comes with a preactivated SIM card integrated into the unit for transmission needs. For storing images, the camera requires an SD card with a capacity between 2 and 512 GB, Class 10, and either SDHC or SDXC, preferably from a premium brand. If you have any more questions or need further assistance, feel free to ask : https://www.spypoint.com/en/chat.

Hello, Yes, you can use your SPYPOINT camera without a cellular plan. Each camera comes with 100 free pictures each month that can be sent to your app once activated. If you prefer not to use cellular transmission, you can disable the cellular feature via the app and manually retrieve pictures from the SD card. Do keep in mind that if the cellular feature is left enabled and the camera detects a signal, it may transmit pictures as soon as it connects. For any further questions or setup assistance, feel free to reach out: https://www.spypoint.com/en/chat. Have a wonderful day.

Hello Rico, Thank you for your inquiry. All FLEX cameras's antennas are equipped with an SMA-Male connector, which includes a pin in the center. If you have any more questions or need further assistance, feel free to ask: https://www.spypoint.com/en/chat. Have a great day.