Technology keeps evolving. Our systems will soon undergo a mandatory security update on October 1st, 2023. It impacts the connectivity of some legacy cameras:
• LINK-MICRO
• LINK-EVO
• LINK-S
• LINK-DARK
• LINK-W
• LINK-WM
Those cameras need to be powered on until October 1st to receive the security update.
How will I know which trail camera(s) is affected?
If you receive a communication about this update, we will update your impacted cameras over the air before October 1st. For a successful update, ensure the camera communicates, gets a good signal and has a good battery life until October 1st.
When will my camera stop connecting?
Your camera will stop connecting on October 1st if it isn’t communicating in September 2023. It is possible to update it manually after that date.
Will I lose all my pictures and videos?
No, all our pictures will still be on your SD card and the app until their expiration date*.
*12 months for Insiders Club members. 30 days for non-members.
How do I proceed with the update?
Let us do the heavy haul first. We will push the security update over the air to all impacted cameras before October 1st.
There is no need to take the camera out of the field. Make sure your camera is on, communicating and with good battery life.
You can also update the firmware manually.
What happens if my camera no longer communicates after the update?
Many reasons can explain why a camera stops communicating. Chat with us, so we can help you get that camera back on track.
What happens if my camera doesn’t update before October 1st?
Your camera will be like a non-cellular camera. It will detect movements, take photos, but will not send photos to the app.
If you want it to communicate again after October 1st, you must update the firmware manually.
Why do I need this update?
The targeted cameras use an encryption protocol phasing out on October 1st, so they will no longer connect to our servers or send photos.
Will I receive emails if I have not used my device in a long time?
Yes. If the camera is still listed in your account, you will receive emails informing you some of our cameras are impacted.
You will not get any messages if the camera is not linked to your account.
How can I update the firmware manually?
Here are the steps for a manual firmware update for impacted models:
Step 1: Gather the following items:
• Computer with Internet,
• SD card reader,
• Fresh AA non-rechargeable batteries,
• SD Card 2G-32G Class 10 SDHC.
Step 2: Find your camera support page in our "Support by model" section.
Step 3: Follow the installation instructions.
Updated on September 21, 2023
