CELL-LINK Support
Universal Cellular Adapter
FAQs
Preparation and Installation
Video: CELL-LINK Installation
Video: How to format my SD card
Getting Ready For The Season: Reinstall My Device
Video: Understanding the Basic Settings in the SPYPOINT Mobile App
Video: Understand the Cellular Setup Settings in the SPYPOINT App
Video: Understanding the Advanced Settings in the SPYPOINT App
How to Activate your LINK-MICRO Series Camera or CELL-LINK Device
Device Behavior
Best Practices for Resolving False Triggers
Cellular Connectivity
Video: How to apply a firmware update
Which camera model should I buy for AT&T service that offers the best signal?
My cellular device has communicated but has never sent any photos
My cellular device has never sent any photos or communicated
How to verify if my cellular device is communicating
CELL-LINK self-troubleshooting
How to correctly install my SIM card(s).
Video: Why is my Newly Activated SPYPOINT Camera Not Sending Photos?
Video: Why is my Previously Working SPYPOINT Camera Not Sending Photos
My device is in-hand: How to get my device to send photos once again
My device is NOT in-hand: How to get my device to send photos once again
How to optimize signal strength?
Troubleshooting
Documentation
Firmware update
- Version:
- V1.05.02-5
- Date:
- 2020-11-11
- Improvements:
- - Improved compatibiliy with more camera models
- Improved connection stability on cellular network
- Fix small bugs
Access this page from a computer to download and install the firmware update.
Change log
- Version:
- V1.04.02-20
- Date:
- 2020-09-22
- Improvements:
- Add cellular provider.
Improve cellular connectivity.
- Version:
- V1.01.03
- Date:
- 2020-07-16
- Improvements:
- • Resolved an issue where the camera could not obtain the correct date and time on European models.
• Added support for Telus provider in applicable regions and on compatible models
• Improved Cellular Functionality
Installation instructions (PC)
- Make sure to use a Micro SD card class 10/U1 up to 32GB.
- Format the micro SD card on a computer.
- Download the update file from our website.
- Open the downloaded .zip file by double-clicking on it.
- Copy the 2 files from the .zip file onto the Micro SD card.
- Verify the copy has been successful on your Micro SD card.
- Eject the Micro SD card from the computer.
- Make sure the Cell-Link is turned OFF.
- Insert the Micro SD card into the Cell-Link.
- Power ON the Cell-Link.
- The Cell-Link will run the firmware update by itself for around 30 seconds.
- Then, the Cell-Link will go through the connection process.
- The Cell-Link firmware is up to date.
Installation instructions (MAC)
- Make sure to use a Micro SD card class 10/U1 up to 32GB.
- Format the micro SD card on a computer.
- Download the update file from our website.
- Open the downloaded .zip file by double-clicking on it.
- Copy the 2 files from the .zip file onto the Micro SD card.
- Verify the copy has been successful on your Micro SD card.
- On the Micro SD card, right-click on MacOS_PrepareSDCard.command and select open with terminal to run the file.
- Eject the Micro SD card from the computer.
- Make sure the Cell-Link is turned OFF.
- Insert the Micro SD card into the Cell-Link.
- Power ON the Cell-Link.
- The Cell-Link will run the firmware update by itself for around 30 seconds.
- Then, the Cell-Link will go through the connection process.
- The Cell-Link firmware is up to date.
Verification
Confirm the update was successful
1. After the next transfer of the camera, access the “Status” tab in the SPYPOINT app.
2. Under “General Information”, the version number will appear, for example: V1.11.06.
If you do not have the correct version, redo the firmware update with another Micro SD card.