FLEX-M

Hello, Thank you for your inquiry. Indeed, you can view the temperature recorded during the camera’s last communication by accessing the camera status in the app. Additionally, when the camera detects motion and takes a picture or video, the temperature will also be displayed on the timestamp.

Hello, All you need to do to activate your FLEX-M camera is log into your account on the SPYPOINT app and select the Camera tab. Then, tap the "+" icon and enter the required information to add the camera to your account. Once completed, your camera should be successfully added. If you need any assistance along the way, feel free to contact us at 1-888-779-7646 or use our live chat on our website: https://www.spypoint.com/en/contact-us We're here to help

Bonjour Allan Nos caméras fonctionnent en France car elles sont livrées avec une carte SIM préactivée liée à la région, se connectant au fournisseur le plus proche et le plus puissant dans votre zone pour transmettre des données. Pour acheter le modèle européen, vous pouvez utiliser notre site web à https://spypoint.store/en/ ou l’acheter auprès de nos détaillants autorisés dans votre région.

Hello Remithos The SPYPOINT FLEX M can be set to take 1 or 2 photos per day using time-lapse mode, making it suitable for capturing images of insects on a glue slide. However, identifying insect species may be challenging, as the camera is not designed for macro photography but for broader wildlife monitoring.

Bonjour, merci pour votre question et votre intérêt pour nos produits. Pour obtenir un bon cadre autour d’un bloc de sel, nous vous recommandons de placer la caméra à environ 9-10 mètres du bloc, ce qui permet d’obtenir une bonne couverture sans trop perturber la détection. Idéalement, placez la caméra à une hauteur de 1 à 1,2 mètre du sol, à hauteur de ceinture pour les cerfs, afin de capter les animaux à la bonne hauteur. Assurez-vous également que la caméra est bien parallèle au sol, car cela optimisera la portée de détection et la couverture du flash infrarouge. Il est également important de vous assurer qu’il n’y a pas de branches ou d’herbes hautes dans le premier plan qui pourraient déclencher la caméra de manière inutile. Un fond dense, comme des arbres ou des buissons, peut également améliorer la qualité de vos photos de nuit en reflétant la lumière des LEDs de la caméra. Si vous avez besoin de plus d'informations ou d'assistance, n'hésitez pas à nous contacter. Nous sommes là pour vous aider.

Hello, Thank you for your question and interest in our product. The FLEX series, including the FLEX M, is designed to be a water-resistant camera, with an IP65 rating. This makes it highly resistant to dust and water exposure, ensuring reliable performance in various outdoor conditions. Let us know if you have any more questions.

Hello Erin, Thank you for your inquiry. Once your free 100 photos are used up, your camera will continue capturing and storing photos on the SD card as usual. You can easily access these photos by retrieving them manually from the SD card. The plan limit only applies to the number of photos transferred per month and does not affect the camera's ability to capture photos. If you need any further assistance or have more questions, don’t hesitate to reach out; we’re here to help.

Hello, We understand how important it is for everything to be running smoothly. To ensure we resolve your issue properly, we will escalate your concern to our higher-level team, and our expert will reach out to you directly to take a closer look at your situation and provide the support needed to address your concern. We're committed to getting your cameras functioning as they should.

Hello Jipper; Thank you for your question. The FLEX M camera requires 8 AA non-rechargeable alkaline or lithium batteries. Alternatively, you can use the LIT-22 rechargeable lithium battery pack for longer-lasting power. If you'd prefer to use a solar panel, the camera is also compatible with the SPLB-22 (10W) or SPLB-10 (5W) solar panel to help maintain the battery charge.

Hello Bob 1967; Yes, the FLEX M camera is compatible with both rechargeable batteries and a solar panel. It supports the LIT-22 rechargeable lithium battery pack, which is crafted specifically for the Flex series. Additionally, the camera can be connected to either the SPLB-22 (10W) or the newer SPLB-10 (5W) solar panel through its 12V port. The solar panels help maintain the charge of the battery, ensuring your camera stays powered in the field. If you have any more questions or need assistance, feel free to reach out. We’re here to help.

Hello; thank you for your inquiry. Yes, after creating your account, you can view your camera on both your iPhone and home computer. For your iPhone, you can use our mobile app to view and manage your camera’s pictures and settings. For your home computer, you can log in to your account via our website to access the pictures and control camera settings through our web app. If you need any assistance setting this up, feel free to reach out.

Hello; Thank you for your question. The storage usage displayed on your SD card reflects the actual space occupied by the stored photos. If the capacity shows as less than 1 GB, it likely indicates that the space used by the 45 photos is minimal compared to the SD card's total capacity, especially if the card has a larger storage size. For optimal performance with your camera model, we recommend using an SD card with a capacity of 2 GB to 512 GB, a speed class of Class 10, and of the SDHC or SDXC type. If you need further assistance, feel free to contact our support team at 1-888-779-7646 or via https://www.spypoint.com/en/chat. We're here to help.

Hello; Thank you for your question. If your Kindle Fire tablet operates on an Android-based system, you should be able to download the SPYPOINT app and view your trail camera images seamlessly. If you encounter any challenges, feel free to reach out to our support team at 1-888-779-7646 or via https://www.spypoint.com/en/chat, and we’ll be happy to assist.

Hello; Thank you for your inquiry and interest in our product. The camera is triggered by heat and movement, so it will capture images of all animals that trigger the sensor. However, the advantage of being an Insiders Club member is that you gain access to 8 different species filters—buck, antlerless deer, turkey, coyote, moose, wild boar, bear, and human activity—which makes it easier to sort your images by target species in your gallery. If you have any more questions, feel free to reach out.

Hello Tina; Thank you for your inquiry. If you'd like to get in touch with our support team, you can reach us at 1-888-779-7646. Alternatively, you can also contact us via our online chat at https://www.spypoint.com/en/chat. We're here to assist you and ensure you have the best experience with our products. Feel free to reach out with any questions or concerns.

Hello, thank you for your inquiry and interest in our camera. Our trail cameras offer cellular connectivity, allowing you to access photos and videos remotely through the app, without needing to physically remove the camera or SD card. For access to photos and videos beyond the free plan, we offer several paid transmission plans that enable you to view and potentially download your media remotely, providing flexibility without the need for direct physical access to the camera. If you prefer to access your media without using a data plan or cellular connectivity, you would typically need to remove the SD card from the camera and view the content directly on a computer or compatible device. If you have any further questions or need more information about our data plans, feel free to reach out.

Hello; thank you for the question. The battery life of a cellular camera can vary greatly depending on several factors: Frequency of Image Transmission: The more frequently the camera takes pictures and sends them to the app, the faster the battery will drain. If the camera is capturing a lot of motion or set to high-sensitivity modes, it will use more power. Extreme temperatures: it’s important to consider the environment where the camera is placed. The strength of the cellular signal plays a key role. If the camera is in an area with weak or intermittent signal, it will use more power to send images. When making many attempts to connect, we always advise ensuring the camera is placed in a location with good coverage. Certain settings, like high-resolution images, video recordings, or frequent use of the transfer feature, will consume more battery compared to lower-res photos or fewer activations. additionally, if you're using AA lithium batteries, they typically last longer than alkaline batteries. Lithium battery packs or solar power banks can provide extended use since they help maintain a consistent power supply. If you need more specific advice for your camera model, feel free to reach out.

Hello; thank you for the question. The FLEX M as a cellular camera, requires a cellular signal to transmit images to the app. If you don’t have cell service in your area, the camera won’t be able to send pictures to the app. However, you can still retrieve the images manually by removing the SD card from the camera and accessing the photos directly on the card. If you’re in an area with limited or no cellular service, this is a great way to ensure you still have access to your pictures. Let us know if you have any other questions or need help with anything.

Hello; thank you for the question. The Lithium Battery Solar Panel (SPLB-22) can power the camera on its own, without the need for AA batteries. For optimal performance, we recommend removing any other removable power sources (except for the LIT22 battery pack) when using the solar panel. This ensures the camera operates efficiently and safely. We’re here to help if you have any other questions.

Hello; Thank you for the question; The FLEX series models, including the FLEX-M, use Low Glow technology with NIR (Invisible Infrared) light. This means that the camera uses infrared LEDs that emit no visible light, making it truly "no glow." The infrared light is invisible to the human eye, so it does not alert animals or people, making it perfect for discreet night-time surveillance.

Hello; Thank you for your question; the image limits are managed by each individual camera, not by the account. On the free plan, each camera is limited to 100 images per month. So, if you have 6 cameras on the free plan, each camera will be limited to 100 images transmitted to the app. If you upgrade to a subscription plan, each camera will still have a limit, but the limit will depend on the plan you select. The total number of images per camera will be higher based on the plan. Let us know if you have any more questions; we're here to help.

See I live in Washington and I run the flex g-36 and the area I set them out in my cellphone has no service and goes to SOS mode the cameras still send pictures even though I didn’t think it had service.Which these cameras save me a six hour drive know that I don’t have to plan a trip to check sd card

Hello; Thank you for reaching out. The FLEX m uses a 12V power input port for external charging. This port is compatible with the Lithium Battery Solar Panel (SPLB-22) and the Lithium Battery Solar Panel (SPLB-10). The 12V connection cable (1.5mm) that is included is designed specifically for this port. The cable’s plug has an internal diameter of 2.1 millimeters and an external diameter of 5.5 millimeters, ensuring a secure connection to the camera. Let me know if you need any further assistance.

Hello; Thank you for reaching out. The model you’re inquiring about doesn’t include a built-in solar panel. However, if you’re considering connecting your Flex M camera to an external power source, such as the Lithium Battery Solar Panel (SPLB-22) or (SPLB-10), please note that the solar panel has an internal lithium battery that is not designed to be user-replaceable. It’s built to be durable and provide reliable, ongoing power for your camera through both direct charging and solar energy. If you have further questions or need assistance with setup, feel free to reach out.

Hello; Thank you for your inquiry and interest in our services. Yes, we offer a separate package specifically for videos. Our FULL-HD Video plan gives you 20 videos per month, allowing you to expand your video captures and enjoy even more action from your cameras. If you’d like more details, please check this link: https://www.spypoint.com/en/spypoint-experience/full-hd-videos. And if you have more questions, let us know; we're here to help.

Bonjour, Merci pour votre question. Avec la caméra Flex M, qui est programmée pour prendre des photos instantanées à chaque détection de mouvement et si programmée à les transmettre à chaque capture, le temps d'attente pour la prise d'une deuxième photo dépend de la façon dont la caméra est configurée précisément : l'option « délai » : où vous pouvez définir le délai entre chaque détection avant que l'appareil photo ne prenne la photo, si le sujet reste dans le champ de vision de la caméra, elle prendra une nouvelle photo dès que le capteur détectera à nouveau un mouvement. De plus, avec le mode Time-Lapse (intervalle), vous pouvez programmer la caméra pour capturer des images à des intervalles définis, par exemple toutes les 5 minutes ou chaque heure. Cela vous permet de suivre l'activité sur une plus longue période sans avoir à vous fier uniquement à la détection de mouvement. Si vous utilisez le mode Time-Lapse+ (Intervalle +), la caméra prendra des photos à intervalles programmés tout en capturant également des images déclenchées par la détection de mouvement. Cela vous permet de ne rien manquer des mouvements importants qui se produisent entre les intervalles. Si vous avez besoin de plus d'informations ou d'assistance, n'hésitez pas à nous contacter au 1-888-779-7646 ou via https ://www.spypoint.com/fr/chat.

Hello; Thank you for your inquiry about our transmission plans. We offer various plans to cater to different needs, starting with our free plan, which includes 100 pictures per month for each activated camera in your account. The cost will depend on the plan you choose, whether on a monthly or annual basis. Our subscription plans provide a set number of pictures for each package that can be sent from your camera to your app. You can check out all the plans we offer via this link: https://www.spypoint.com/en/spypoint-experience/plans. If you have any further questions, feel free to ask.

Hello; Thank you for reaching out with your question. We would like to take a closer look at the situation with your FLEX M trail camera. The flash not working properly could result from a few factors, such as low battery levels (below 15%), issues with the flash LEDs, installation errors, or even firmware corruption. To provide you with tailored support and diagnose the situation effectively, please reach out to our team at 1-888-779-7646 or via https://www.spypoint.com/en/chat. so we can investigate the flash trouble further and ensure that your unit operates properly. We're here to help and want to make sure you're satisfied with your camera.

Hello; Thank you for your question regarding the use of solar panels with the FLEX-M camera. Yes, you can absolutely purchase and add a solar panel to enhance your camera's performance. All our camera models equipped with a 12V port can be connected to external lithium battery solar panels. We offer two excellent options: 10W Lithium Battery Solar Panel (SPLB-22): This panel has a substantial capacity of 15,000 mAh, allowing for efficient energy storage and extended use; and 5W Solar Panel (SPLB-10): This compact panel offers a capacity of 7,500 mAh and charges fully in just 6 to 12 hours with a USB adapter; If you have any more questions or need assistance with your purchase, feel free to reach out.

Hello Jody; Thank you for reaching out about your experience with the Flex M cameras. We're glad to hear that one of the cameras is working well, but we understand your concern regarding the other camera not taking pictures. We will elevate your concern to our higher-level team, and one of our experts will reach out to you shortly to investigate this issue more closely and provide the support you need.