FLEX-M

Hello Patrick, thank you for walking us through everything you’ve already tried! Since the camera is showing no lights at all after powering on with a confirmed fully charged lithium battery and a fresh SD card, we recommend waiting up to 5 minutes after powering it on, as the FLEX-M may sometimes take a moment before the LEDs appear after a battery replacement. It would also be helpful to double-check that the lithium battery is seated properly, the battery contacts are clean, and the connection is secure. You can also try powering on the camera without the SD card inserted to rule out any possible startup conflicts. If the camera still shows no signs of life after completing these steps, please contact us at 1-888-779-7646 so we can further assist and look into this situation with you.

Hi there, the FLEX-M is designed with upgraded hardware and enhanced features, including higher-quality images and advanced capabilities, which can result in different battery performance compared to the LINK-MICRO-LTE. Battery life can also vary based on factors such as camera settings, transmission frequency, signal strength, activity level, and environmental conditions. With the right settings for your location, you can help maximize your camera's battery performance and get the best experience from your FLEX-M.

Hello there, to turn on notifications for your Flex-M camera, you'll need to enable them in two places. First, in the SPYPOINT app, tap the three little white bars in the top-right corner, select "Notifications," and then make sure to select "All." Second, you'll also need to make sure notifications are enabled in your phone's settings for the SPYPOINT app.

Hello David, our FLEX M is a cellular trail camera that captures photos and 720p videos with sound when it detects motion, and then sends them to the SPYPOINT app over the cellular network. However, it does not offer live video streaming or on-demand photo/video requests, so you would not be able to watch the valve operate in real time as it happens. What the FLEX M can do is capture motion-triggered photos and short 15-second video clips whenever it detects movement near the valve, and those would be sent to your app based on your sync frequency settings. So you would be able to see what happened, but not watch it live as it's happening. If real-time remote viewing is important for your work, you may want to consider the FLEX-S-DARK, which supports on-demand photo and video requests and will also be offering a live streaming feature. This would allow you to check in on your valve whenever you need to.

Hi there, Absolutely! you don't have to purchase them as a bundle, you can buy the solar panel and battery pack separately for your FLEX M camera at any time. The FLEX M is compatible with the SPYPOINT SP-12V solar panel and the LIT-22 rechargeable battery pack, both of which are available for purchase individually through the SPYPOINT website. Once you have them, just connect the solar panel to the battery pack and then to your camera, and you'll be all set with a reliable power source to keep your FLEX M running. If you have any questions about setup or need help choosing the right accessories, feel free to reach us out.

Hello! The FLEX-M Solar Bundle comes with one camera and one 5W Solar Panel (SPLB-10), which serves as the camera's primary power source. You can use the camera with just the solar panel, but adding non-rechargeable AA alkaline or lithium batteries, or a LIT-22 battery pack, is a great option. If the solar panel's charge gets too low, the camera will automatically switch to the backup batteries. We do not recommend using rechargeable AA batteries, as their voltage may prevent the camera from working properly. A Class 10 SDHC or SDXC microSD card (up to 512 GB) is also required and sold separately. For the best performance, use one from a reputable brand or a SPYPOINT microSD card.

Hello there. The camera is equipped with temperature and motion sensors, allowing it to detect everything moving in front of it. To help reduce the number of photos taken, you can lower the sensitivity by going to Settings > Image Capture > Sensitivity. Additionally, reviewing the surrounding environment, such as relocating the camera or addressing elements like moving vegetation, can help prevent false triggers. Feel free to visit the following link to explore tips and best practices for avoiding false triggers: https://www.spypoint.com/en/support/camera-model-support/articles/85/best-practices-for-resolving-false-triggers.html

Hello there, we recommend a class 10 microSD-card from a reputable brand, such as SanDisk or SPYPOINT, with a capacity between 2 GB and 512 GB. Regarding the "Invalid SD Card" error, if the camera is still transmitting photos, the message may be the result of a temporary glitch. However, if the camera has stopped sending photos and you are using a compatible microSD card, please try formatting the card directly in the camera and then test it again.