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We recommend gathering the following items, so we can help you troubleshoot the device thoroughly.

Get your camera and do a power cycle.

Get your camera and do a power cycle.

Use fresh batteries.

Use fresh batteries.

Learn more.
Pick the right SD card for your camera.

Pick the right SD card for your camera.

Learn more.
Use a computer with internet and a SD card reader.

Use a computer with internet and an SD card reader.

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Please note that waiting times may be higher during the hunting season.
The call center is closed December 24th, 25th, 31st 2025, and January 1st 2026.

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