1. DURATION OF WARRANTY

This warranty is valid from the date of purchase for a period of one (1) year for all SPYPOINT accessories, for a period of two (2) years for SPYPOINT cameras, and for a period of ninety (90) days for certified refurbished products.

2. WHAT IS COVERED BY THIS WARRANTY

Original products and non-perishable parts found to be defective are covered.

In the event of a defect covered by the warranty, SPYPOINT may at its discretion:

                    
• A. Repair the product using new or refurbished or replaced parts; or
                    
• B. Replace the product with an equivalent new or refurbished product.
                

3. WHAT IS NOT COVERED BY THIS WARRANTY

Not covered:

                    
• Consumable parts, including, but not limited to, batteries, whose performance is designated to decrease over time.
                    
• Damage caused by improper use of the product, use of the device with another product, negligence, accidents, contact with liquids, fires, earthquakes or any other external causes;
                    
• SPYPOINT products purchased online from an unauthorized retailer;
                    
• Products that have been modified or altered;
                    
• Cosmetic damage including, but not limited to, scratches or plastic breakage;
                    
• Damage caused by the use of the product outside of the recommendations set forth in the applicable SPYPOINT user manual available at https://www.spypoint.com/en/support
                

4. INSTRUCTIONS FOR EXERCISING THE WARRANTY

THE SHIPPING COSTS TO SEND US A PRODUCT UNDER WARRANTY SHALL BE BORNE AT ALL TIMES BY THE CUSTOMER. SPYPOINT WILL ONLY PAY THE SHIPPING COSTS FOR THE RETURN OF PRODUCTS RELATED TO WARRANTY RETURNS.

                    
1. BEFORE SENDING A PRODUCT FOR REPAIR, YOU CAN VISIT OUR SUPPORT PAGE AT SPYPOINT SUPPORT AND CONTACT US VIA ANY OF THE METHODS AVAILABLE AT CONTACT US.
                    
2. IF A PRODUCT NEEDS TO BE RETURNED, YOU WILL BE GIVEN AN RMA NUMBER TO AUTHORIZE THE RETURN AND FOR FUTURE REFERENCE. PLEASE KEEP THIS NUMBER WITH YOU.
                    
3. A PROOF OF PURCHASE SHOWING THE DATE OF PURCHASE MUST BE INCLUDED IN THE PACKAGE.