Welcome to Spypoint Support

Orders, Returns and Shipping Info

You have questions regarding a past order, a return, or how to ship your camera? Read the following to find answers to your questions.

Orders: How can I track my order? When will I receive my order?

You should have received an automated email to give you a tracking number information. Please, look at your junk email to make sure that you have it in your file. Once you have this number in hand, you can contact our agents at Customer service (chat or phone) to find out where your order is at.

Returns: How does return work? How long does it take?

If you have an issue with your device, before returning your device, if it’s for a physical damage, click here to read all the options offered to you (warranty verification, replacement parts or repair service). For other type of issue, you need to contact Customer Support (Chat or phone) so our agents can fix your issue. If they are unable to resolve your issue, they will go over the process with you and provide you with an RMA (Return Merchandise Authorization) number to return your device to us. Keep this number in case you have further questions about your return. Our agents will be able to track your device with this number. After, you will be responsible to ship to us your device. Once we have received it, it will take approximately 7-10 business days for you to receive the replacement product if we have the product in stock.

Shipping: What are the shipping costs? How does shipping work?

If you would like to send your device for repair, contact us to have the information regarding the reparation of your camera (cost, process and tracking number). You will be responsible to ship your device to us. The time to proceed will be approximately 30 days.

If you ship your device to us for an exchange, contact us. Our agents will go over the process of verifying the warranty with you and the process. You will be responsible to ship your device to us. The time to proceed will be approximately 7-10 day after we receive your device.

*For Shipping Rates and Policies, click here.

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