LINK-DARK Support
Cellular trail camera
FAQs
Preparation and Installation
Before Installing Your Device in the Field
How to Properly Test Your Device.
Video: How to format my SD card
Video: How to choose the correct batteries for your camera
Getting Ready For The Season: Reinstall My Device
Video: Understanding the Basic Settings in the SPYPOINT Mobile App
Video: Understand the Cellular Setup Settings in the SPYPOINT App
Video: Understanding the Advanced Settings in the SPYPOINT App
How To Properly Activate Your SPYPOINT Cellular Camera With A Screen
Device Behavior
Before activating my device
How the Detection System Works.
What is Trigger Speed?
How Images and Videos are Saved.
Best Practices for Resolving False Triggers
Cellular Connectivity
Video: How to apply a firmware update
Video: How to activate your LINK-DARK trail camera
Which camera model should I buy for AT&T service that offers the best signal?
My cellular device has communicated but has never sent any photos
My cellular device has never sent any photos or communicated
How to verify if my cellular device is communicating
How to correctly install my SIM card(s).
Video: Why is my Newly Activated SPYPOINT Camera Not Sending Photos?
LINK-S/LINK-DARK self-troubleshooting
Video: Why is my Previously Working SPYPOINT Camera Not Sending Photos
My device is NOT in-hand: How to get my device to send photos once again
How to optimize signal strength?
My device is in-hand: How to get my device to send photos once again
Keep your camera on until October 1st 2023 for a security update
Troubleshooting
Documentation
Firmware update
- Version:
- V2.11.35-77
- Date:
- 2021-07-14
- Improvements:
- Improved quality image by day.
Access this page from a computer to download and install the firmware update.
Change log
- Version:
- V2.10.36
- Date:
- 2020-11-11
- Improvements:
- -improved multiple Sim support
-Correction of small bugs
- Version:
- V2.10.34
- Date:
- 2020-08-14
- Improvements:
- • Added support for Telus provider in applicable regions and on compatible models
- Version:
- V2.10.33
- Date:
- 2019-11-07
- Improvements:
- Improvement of the cellular function.
FULL-HD on request.
- Version:
- V2.10.32
- Date:
- 2019-10-08
- Improvements:
- Improvement of the cellular connectivity.
- Version:
- v2.07.27
- Date:
- 2019-09-23
- Improvements:
- Improvement of the cellular.
- Version:
- V2.06.26
- Date:
- 2019-01-03
- Improvements:
- Improved cellular connection.
Installation instructions (PC)
- Make sure to use a SD card class 10/U1 up to 32GB.
- Format the SD card on your computer.
- Download the update file from our website
- Open the downloaded .zip file by double-clicking on it.
- Extract the 4 files from the .zip file.
- Copy the 4 extracted files onto the SD card.
- Eject the SD card from the computer.
- Make sure the camera is turned OFF.
- Insert the SD card into the camera.
- Hold down the OK button and turn the camera on.
- The screen will light up and display "Executing firmware update.". You may then release the "OK" button and wait 2 minutes.
- Turn OFF the camera and remove the power (AA batteries and 12V).
- Reinstall the power (AA batteries and 12V).
- Turn the camera on and the camera will enter in the connection process by itself. This step can take few minutes.
Installation instructions (MAC)
- Format the SD card.
- Download the update file from our website
- Format the SD card (Format:MS-DOT(FAT)).
- Double-click on the .zip file.
- Copy the 4 extrated files onto the SD card.
- Click to open the file : MacOS_PrepareSDCard.command.
- Eject the SD card from the computer and insert the SD card in the camera.
- Hold down the OK button and turn the camera on.
- The screen will light up and display "Executing firmware update.". You may then release the "OK" button and wait 2 minutes.
- Turn OFF the camera and remove the power (AA batteries and 12V).
- Reinstall the power (AA batteries and 12V).
- Turn the camera on and the camera will enter in the connection process by itself. This step can take few minutes.
Verification
Confirm the update was successful:
1. Turn the camera on.
2. Go in "Settings", then "General".
3. Use the arrows to get to the option "About the device", and click "OK".
4. On the option "Info", click "OK".
5. The version number will appear, for example: V2.10.33
If you do not have the correct version, redo the firmware update with another SD card. Make sure to use an SD card up to 32GB of class 10/U1 and don't use a microSD card with an adaptor.