FLEX Support

Cellular Trail Camera

FAQs

Preparation and Installation

Frequently Asked Questions - FLEX

Before installing your FLEX camera in the field

Video: How to Activate your FLEX-series trail camera

Device Behavior

How the Detection System Works.

FLEX Series: Troubleshoot your camera based on the lights

Cellular Connectivity

How to optimize signal strength?

How to verify if my cellular device is communicating

Documentation

Quick start guide User Manual

Firmware update

Version:: V1.6.0-30
Date:: 2022-11-07
Improvements:: Improves LTE connectivity.
Fixes Mac SD card compatibility.
Improves image quality at dawn and dusk.
Fixes SD card capacity display in app.
Other improvements.

Download file

Access this page from a computer to download and install the firmware update.

Installation instructions (PC)

Note: If you already have the latest firmware version, it's not neccesary to update your device.
Make sure to use a Micro SD card class 10/U1 up to 512 GB.
Format the micro SD card on a computer in FAT32.
Download the update file from our website.
Open the downloaded .zip file by double-clicking on it.
Copy the 2 files from the .zip file onto the Micro SD card.Note: if your sd card has been FORMAT with the Flex camera before, you will have 2 partitions, you will need to copy the 2 files into the biggest partition.
Verify the copy has been successful on your Micro SD card.
Eject the Micro SD card from the computer.
Make sure the camera is turned OFF.
Insert the Micro SD card into the device.
Power ON the camera.
The Flex will run the firmware update by itself for around 5 minutes.
Then, the camera will go through the connection process.
The Flex firmware is up to date.

Installation instructions (MAC)

Make sure to use a Micro SD card class 10/U1 up to 512 GB.
Format the micro SD card on a computer in FAT32.
Download the update file from our website.
Open the downloaded .zip file by double-clicking on it.
Copy the 2 files from the .zip file onto the Micro SD card. Note: if your sd card has been FORMAT with the Flex camera before, you will have 2 partitions, you will need to copy the 2 files into the biggest partition.
Verify the copy has been successful on your Micro SD card.
Eject the Micro SD card from the computer.
On the SD card, right click on the file MacOS_PrepareSDCard.command and select open terminal.
Make sure the camera is turned OFF.
Insert the Micro SD card into the device.
Power ON the camera.
The Flex will run the firmware update by itself for around 5 minutes.
Then, the camera will go through the connection process.
The Flex firmware is up to date.

Verification

Confirm the update was successful
1. After the next transfer of the camera, access the “Status” tab in the SPYPOINT app.
2. Under “General Information”, the version number will appear, for example: V1.7.0-115.

If you do not have the correct version, redo the firmware update with another Micro SD card.