LINK-MICRO-S-CA

Hello dms24, Thank you for your inquiry and your interest in the functionality of our trail camera's SIM card. The SIM card is not designed to be user-removable; this precaution is in place to ensure the integrity and longevity of the device, and we advise against any manipulation of the SIM card. If you have any further questions or require assistance, please feel free to reach out to our support team at https://www.spypoint.com/en/chat. Have a great day.

Hello Steven, Yes, you will need a compatible SD card inserted into the cellular camera to save the photos before transmission to the app. The trail camera, like any model we offer, requires an SD card for storage purposes. For this particular model, you'll need a Class 10, 2 to 32 GB SDHC card. Let us know if you need further assistance or have any other questions. Have a great day.

Hello Vicki, Thank you for your inquiry. Currently, the LINK MICRO S LTE model does not support the feature to take pictures without being activated by movement. However, you do have the option to set up the transmission frequency for each detection, ensuring instant delivery of images while still having the camera triggered by movement. We understand your need for such functionality; if you're interested, our FLEX S camera model offers an instant mode feature that allows you to request a picture directly from the app. This might be a suitable solution for your requirement to check the snow level at its location or for other purposes. If you'd like more information about the FlEX S camera model or any further assistance, please don't hesitate to let us know. We're here to help. You can reach us at https://www.spypoint.com/en/chat. Have a wonderful day.

Hello Ovidiu, It's truly disheartening to learn about the unfortunate theft of your camera. We can only imagine the frustration and distress you must be feeling in such a situation. Regrettably, the model of your camera doesn't include GPS capabilities, which means remote tracking isn't an option. Nevertheless, there are steps we can take to address this issue. Firstly, it's crucial not to remove the camera from your account. Keeping it registered can prevent unauthorized usage by the thief and give you visibility of its activity through the application. Secondly, ensure you document the status page, SIM card number, and activation code of your camera. Additionally, capturing screenshots of your camera's last images or downloading them to your device could aid in identifying the perpetrator. Have you received the necessary form to report the theft? If not, please inform us so we can assist you further. Reporting the theft is essential. Once you've obtained the form, complete the sections pertaining to customer information and details about the stolen camera. Reach out to your local law enforcement agency and request their assistance. They should fill out the required information on the second page of the form. Submit both pages of the completed Stolen Form document to le@spypoint.com. Rest assured, the authorities can also contact us for additional support. Should you have any inquiries or require assistance throughout this process, we're available to offer guidance and support. You can reach us here: https://www.spypoint.com/en/chat. Have a good day.

Bonjour Grille, Merci de nous poser votre question. Si ce changement d'opérateur concerne le service utilisé par votre téléphone portable pour ouvrir et utiliser l'application, oui, vous recevrez toujours les images transmises par votre caméra, peu importe l'opérateur utilisé par votre téléphone personnel. La caméra elle-même utilise le réseau disponible dans sa zone de localisation pour assurer la transmission, selon la façon dont vous l'avez programmée depuis l'application. Elle n'a aucun lien avec le fournisseur de votre service cellulaire. Le réseau de votre téléphone vous sera utile pour vous connecter à l'application, tout comme pour n'importe quelle autre application téléchargée sur votre téléphone, en utilisant l'accès à Internet que ce réseau vous offre pour naviguer dans l'application. Bonne journée.

Hello Laduff, Thank you for reaching out with your question. To clarify, are you referring to changes in your phone's cellular service? Could you please specify which provider announced this change to 5G in your area? Generally, 4G devices should still function on this network, as providers usually maintain both technologies during transitions. However, if you're experiencing issues with your unit, we're here to assist you. Please provide us with your details and information so we can further investigate and check the operation of your camera. It's possible that this issue may be linked to other reasons. You can reach out to our team at 1-888-779-7646 or via our chat service at https://www.spypoint.com/en/chat. Have a great day.

Hello Austin432, This camera model doesn't feature an instantaneous mode; the instant mode feature is reserved for the FLEX-S model. However, you can achieve similar functionality by configuring it through the application options. By setting up a frequency transfer at each detection and immediate capture, you'll attain quick visibility of the monitored area. This customization allows for instant monitoring and verification tailored to your specific needs, Thank you for your question and interest in our product. Have a great day.

Hello, Curious DT, Thank you for your question. The Micro LTE Solar Camera is designed to work in combination with the Lit 10 pack inserted. This is because, exceptionally, with this model, the LIT-10 battery is charged via a solar panel. Therefore, the camera requires the Lit 10 pack to function properly, as it relies on the battery charged by the solar panel for power. Have a great day.